Hi Meghann, I am no expert in the matter, but it sounds like a resolution problem. In their reply to you, did FMG include the specifications of the screen on which they watched the item in question? Was it a brand new, technologically advanced, piece of equipment, or a 20-year-old TV set?
I can only guess this may be the issue, since I am not familiar with the kind of equipment you are using to preview your DVD, nor what is available to your faculty in their classrooms or elsewhere on campus, but it may be worth investigating. Let us know if there are any further developments to your "misadventure." [cid:[email protected]] Antonella Ward Multimedia Support Librarian/Porter Henderson Library Angelo State University Member, Texas Tech University System ASU Station #11013 San Angelo, TX 76909-1013 Phone: (325) 942-2313 Fax: (325) 942-2198 [email protected]<mailto:[email protected]> ************************************************ "Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information upon it." (Samuel Johnson) From: [email protected] [mailto:[email protected]] On Behalf Of Meghann Matwichuk Sent: Wednesday, February 09, 2011 12:30 PM To: [email protected] Subject: [Videolib] FMG Title: Dark Side of Chocolate Hello All, Just a note to see if anyone might have had a shared experience with a Films Media Group title that we purchased recently. Our student attendants work with us to preview all educational media that we purchase before adding them to our collection, so we can address any playability concerns before they occur in the classrooms. The title in question is called The Dark Side of Chocolate, and would be a great addition for our labor studies / agriculture courses. However, any time an interviewee is subtitled, the second line of text is half-masked off the screen (e.g. after the second chapter stop, if anyone has the DVD on hand). We have tested the disk on multiple different monitors to the same effect. We were just sent our third copy with a note from FMG staff saying the disc was watched and is fine. No go -- same problems on our end. We did test on a computer dvd drive, to better effect -- the second line of text is clipped somewhat, but readable. Of course we can't guarantee or expect that our instructors will all play the disc via PC; it's much more probable that they'll run into the same problems we have. Anyone else running into this problem, or are we stuck under a bad star sign here? Thanks in advance, ************************* Meghann Matwichuk, M.S. Associate Librarian Instructional Media Collection Department Morris Library, University of Delaware 181 S. College Ave. Newark, DE 19717 (302) 831-1475 http://www.lib.udel.edu/ud/instructionalmedia/
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VIDEOLIB is intended to encourage the broad and lively discussion of issues relating to the selection, evaluation, acquisition,bibliographic control, preservation, and use of current and evolving video formats in libraries and related institutions. It is hoped that the list will serve as an effective working tool for video librarians, as well as a channel of communication between libraries,educational institutions, and video producers and distributors.
