Good catch, John -- I just pulled our copy of At the Death House Door from the shelf, and noticed the same problem. It happens at 22:35, just before the start of Chapter 7. If their entire batch was replicated with this same problem, I'm guessing Kartemquin has a small nightmare on their hands. I plan on emailing the contact listed here for Distribution and Sales to see what I can learn about getting a working copy:

http://www.kartemquin.com/contact/info

Christine, re: your Northern Exposure problem -- I can't offer any feedback on that particular title, but we did have the same problem with disc 1 of Justified -- returned after one circ; the disc stopped just a few minutes into the first chapter of the first episode. Buffed it up; no go. Blehhhhhhh.

Best,

*************************
Meghann Matwichuk, M.S.
Associate Librarian
Instructional Media Collection Department
Morris Library, University of Delaware
181 S. College Ave.
Newark, DE 19717
(302) 831-1475
http://www.lib.udel.edu/ud/instructionalmedia/

On 5/27/2011 3:21 PM, CROWLEY, CHRISTINE wrote:

*Somewhat related problem. I have purchased four seasons of "Northern Exposure" as a gift for boyfriend. We are in Season Three and discovered that two episodes on a brand new disc are damaged, apparently, and just freeze. You can hear the blu-ray machine grinding away. The rest of the disc is fine. We tried buffing but to no avail. I am wondering if a single disc in a set is able to be returned for replacement. Has anyone else had this experience?*

* *

*Christine Crowley*

Dean of Learning Resources

*Northwest Vista College*

3535 N. Ellison Dr.

San Antonio, TX 78251

210.486.4572 voice | 210.486.4504 fax

*PLEASE NOTE: I AM RETIRING AS OF AUG. 19, 2011*

*NEW LIBRARY CONTACT INFO UPON REQUEST*

* *

"A sense of humor is part of the art of leadership, of getting along with people, of getting things done <http://thinkexist.com/quotation/a_sense_of_humor_is_part_of_the_art_of_leadership/159947.html>"--Dwight David Eisenhower


* *

*From:* [email protected] [mailto:[email protected]] *On Behalf Of *John Streepy
*Sent:* Friday, May 27, 2011 1:41 PM
*To:* [email protected]
*Subject:* [Videolib] At the Death House Door

Hello All

Our copy of At the Death House Door (ISBN 1-56580-849-5) stops about 20 minutes into the program and goes back to the menu. If you start the movie from the scene select window it works fine. We sent it back to Amazon and they sent us a new copy which did the EXACT same thing. I am wondering if this happened to any one else? If it did, and you kept the DVD, how did you label the container to make sure people knew how to access the material? Thanks in advance and hope everyone has a fantastic weekend.

regards

jhs


John H. Streepy
Media Services Supervisor
Library-Media Circulation
James E. Brooks Library
Central Washington University
400 East University Way
Ellensburg, WA  98926-7548

(509) 963-2861
http://www.lib.cwu.edu/media

"Hand to hand combat just goes with the territory.
All part of being a librarian" -- James Turner "Rex Libris"

Transitus profusum est nocens!




VIDEOLIB is intended to encourage the broad and lively discussion of issues 
relating to the selection, evaluation, acquisition,bibliographic control, 
preservation, and use of current and evolving video formats in libraries and 
related institutions. It is hoped that the list will serve as an effective 
working tool for video librarians, as well as a channel of communication 
between libraries,educational institutions, and video producers and 
distributors.
VIDEOLIB is intended to encourage the broad and lively discussion of issues 
relating to the selection, evaluation, acquisition,bibliographic control, 
preservation, and use of current and evolving video formats in libraries and 
related institutions. It is hoped that the list will serve as an effective 
working tool for video librarians, as well as a channel of communication 
between libraries,educational institutions, and video producers and 
distributors.

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