I received a phone call from Jacinta Banks at Kartemquin shortly after
sending her an email, and was told that a new / corrected version would
be on its way soon. It did sound like this is the first they'd been
aware of the problem (she asked a number of questions -- where we'd
purchased it from, how long ago, etc.) -- my guess is that it was a bad
batch.
It is nice that they are so responsive -- if the disc is indeed on it's
way, then I'm really impressed. I've not had such a swift response from
any other vendors / distributors of 'problem' discs.
Best,
*************************
Meghann Matwichuk, M.S.
Associate Librarian
Instructional Media Collection Department
Morris Library, University of Delaware
181 S. College Ave.
Newark, DE 19717
(302) 831-1475 <tel:%28302%29%20831-1475>
http://www.lib.udel.edu/ud/instructionalmedia/
On 6/1/2011 1:31 PM, Chris Lewis wrote:
Our copy was also defective so our technician tweeted Kartemquin and
got an immediate reply that this was news to them but also a promise
that a fully-functioning replacement would be sent quickly. The
contact was
[email protected] <mailto:[email protected]>
On Tue, May 31, 2011 at 11:35 AM, Meghann Matwichuk <[email protected]
<mailto:[email protected]>> wrote:
Good catch, John -- I just pulled our copy of At the Death House
Door from the shelf, and noticed the same problem. It happens at
22:35, just before the start of Chapter 7. If their entire batch
was replicated with this same problem, I'm guessing Kartemquin has
a small nightmare on their hands. I plan on emailing the contact
listed here for Distribution and Sales to see what I can learn
about getting a working copy:
http://www.kartemquin.com/contact/info
Christine, re: your Northern Exposure problem -- I can't offer any
feedback on that particular title, but we did have the same
problem with disc 1 of Justified -- returned after one circ; the
disc stopped just a few minutes into the first chapter of the
first episode. Buffed it up; no go. Blehhhhhhh.
Best,
*************************
Meghann Matwichuk, M.S.
Associate Librarian
Instructional Media Collection Department
Morris Library, University of Delaware
181 S. College Ave.
Newark, DE 19717
(302) 831-1475 <tel:%28302%29%20831-1475>
http://www.lib.udel.edu/ud/instructionalmedia/
On 5/27/2011 3:21 PM, CROWLEY, CHRISTINE wrote:
*Somewhat related problem. I have purchased four seasons of
“Northern Exposure” as a gift for boyfriend. We are in Season
Three and discovered that two episodes on a brand new disc are
damaged, apparently, and just freeze. You can hear the blu-ray
machine grinding away. The rest of the disc is fine. We tried
buffing but to no avail. I am wondering if a single disc in a set
is able to be returned for replacement. Has anyone else had this
experience?*
* *
*Christine Crowley*
Dean of Learning Resources
*Northwest Vista College*
3535 N. Ellison Dr.
San Antonio, TX 78251
210.486.4572 <tel:210.486.4572> voice | 210.486.4504
<tel:210.486.4504> fax
*PLEASE NOTE: I AM RETIRING AS OF AUG. 19, 2011*
*NEW LIBRARY CONTACT INFO UPON REQUEST*
* *
“A sense of humor is part of the art of leadership, of getting
along with people, of getting things done
<http://thinkexist.com/quotation/a_sense_of_humor_is_part_of_the_art_of_leadership/159947.html>”--Dwight
David Eisenhower
* *
*From:* [email protected]
<mailto:[email protected]>
[mailto:[email protected]] *On Behalf Of *John
Streepy
*Sent:* Friday, May 27, 2011 1:41 PM
*To:* [email protected]
<mailto:[email protected]>
*Subject:* [Videolib] At the Death House Door
Hello All
Our copy of At the Death House Door (ISBN 1-56580-849-5) stops
about 20 minutes into the program and goes back to the menu. If
you start the movie from the scene select window it works fine.
We sent it back to Amazon and they sent us a new copy which did
the EXACT same thing. I am wondering if this happened to any one
else? If it did, and you kept the DVD, how did you label the
container to make sure people knew how to access the material?
Thanks in advance and hope everyone has a fantastic weekend.
regards
jhs
John H. Streepy
Media Services Supervisor
Library-Media Circulation
James E. Brooks Library
Central Washington University
400 East University Way
Ellensburg, WA 98926-7548
(509) 963-2861 <tel:%28509%29%C2%A0963-2861>
http://www.lib.cwu.edu/media
"Hand to hand combat just goes with the territory.
All part of being a librarian" -- James Turner "Rex Libris"
Transitus profusum est nocens!
VIDEOLIB is intended to encourage the broad and lively discussion of issues
relating to the selection, evaluation, acquisition,bibliographic control,
preservation, and use of current and evolving video formats in libraries and
related institutions. It is hoped that the list will serve as an effective
working tool for video librarians, as well as a channel of communication
between libraries,educational institutions, and video producers and
distributors.
VIDEOLIB is intended to encourage the broad and lively discussion
of issues relating to the selection, evaluation,
acquisition,bibliographic control, preservation, and use of
current and evolving video formats in libraries and related
institutions. It is hoped that the list will serve as an effective
working tool for video librarians, as well as a channel of
communication between libraries,educational institutions, and
video producers and distributors.
--
Chris Lewis
Media Librarian
American University Library
202.885.3257 <tel:202.885.3257>
For latest Media Services News visit our blog at
http://aulibmedia.blogspot.com
Please think twice before printing this e-mail.
VIDEOLIB is intended to encourage the broad and lively discussion of issues
relating to the selection, evaluation, acquisition,bibliographic control,
preservation, and use of current and evolving video formats in libraries and
related institutions. It is hoped that the list will serve as an effective
working tool for video librarians, as well as a channel of communication
between libraries,educational institutions, and video producers and
distributors.
VIDEOLIB is intended to encourage the broad and lively discussion of issues
relating to the selection, evaluation, acquisition,bibliographic control,
preservation, and use of current and evolving video formats in libraries and
related institutions. It is hoped that the list will serve as an effective
working tool for video librarians, as well as a channel of communication
between libraries,educational institutions, and video producers and
distributors.
