Hello Ann, The first thing I always suggest when reading these kinds of posts is to remove the phone from any kind of case.
Also, make certain that you are not inadvertently blocking/covering the light sensor when holding the device. Mark -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of SoonerAnnie Sent: Monday, January 19, 2015 1:49 AM To: [email protected] Subject: Strange behavior from my new iPhone 6 Plus Hi all, On Saturday afternoon my husband and I went to the AT&T store and he bought my belated Christmas present...a new iPhone 6 Plus! The lady who assisted us was very helpful and knowledgable and got my phone up and running with no problems. Once at home, I began adding apps, changing settings to my preference, etc., etc. There was one brief episode of my screen not responding when I attempted to do anything such as double tap, swipe, flick, or scroll, but it straightened out when I rebooted the phone. On Sunday morning...when I received a phone call...there was no way I could answer it even though the caller ID spoke the information...because there were no buttons on the screen. When I would attempt to unlock the phone by either pressing the home or wake/sleep button, it would say unlock but there was no button to tap on. As a matter of fact, the screen appeared to be blank! I had no trouble using a bluetooth keyboard, but the screen is quite baffling. Once in a while it will act normally but...most of the time...it's as though it were blank. My husband says he can see the icons but they didn't appear to work for him either when I turned off VoiceOver. I reset settings to the factory defaults but that made no difference. I even wondered if the screen protector...which I purchased yesterday...might have been the problem but don't see how it could. I thought by turning screen curtain off that it might help...and also making the screen a bit brighter than zero and...though they appeared to help for a minute or two...it reverted back to its strange behavior. I didn't mean to write a book - just wanted to get all the pertinent info for anyone who might have a clue what's going on. Thanks to those who have read this far, and I appreciate any advice or suggestions anyone might have. Does it sound like I might have to give up my new best friend for another one? Thanks in advance for any help! Ann Sent from my strange-acting iPhone > -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/[email protected]/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/[email protected]/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
