In the case of the book for which I did eventually get a refund, the problem wasn't in accessible graphics. I can't say what it is, because there certainly are pictures in this book. But the number of pages would not give you any indication that there would be a problem. The very same book is accessible on Amazon Kindle. Of course the pictures or not, but I don't care. They are pictures of completed recipes, what the finished dish looks like. So if I'm blind, who cares? I don't expect that to be accessible. Mary
Sent from my iPhone > On Jul 1, 2015, at 4:40 PM, Devin Prater <[email protected]> wrote: > > A good way to know if a book has accessibility issues is to look at the > number of pages as compared to the size of the book. If it is a story that > seems like a novel, look up chrono trigger in iBooks for an example of this, > the first result is the one I'm talking about The book had only 43 pages. No > novel is ever that short, so I was very sure it had inaccessible immages. I > do think that books on math and such should be in math-ML so that voiceover > can read it properly, but that's just me and my frustration in high school > for finding good math-teaching books. I've also tried some free comic books, > which are also inaccessible, sadly. "image, image, image" is all they contain. > > Sent from my iPhone > >> On Jul 1, 2015, at 1:16 PM, Steve <[email protected]> wrote: >> >> Note though I wonder if it will be more difficult to get refunds. Apple >> just revised its terms and conditions last week. It now says "no refunds", >> althogh maybe they still will make an exception for inaccessibility issues. >> >> ----- Original Message ----- >> From: Mary Otten >> To: [email protected] >> Sent: Monday, June 29, 2015 3:56 PM >> Subject: Re: apple problem reporting >> >> Interestingly, the receipt I have for the iBook that started this whole >> discussion did not have a refund link. I know they have in the past for >> iTunes purchases, I'm not sure about apps. But I double checked this book >> receipt, and there was definitely no such link there. >> Mary >> >> >> Sent from my iPhone >> >> > On Jun 29, 2015, at 12:46 PM, Wayne Merritt <[email protected]> wrote: >> > >> > Not sure if this has been mentioned on this thread or not. If you save >> > your receipts of purchased apps, books or music, there will also be a >> > Refund link within the email that will take you to the form. If you >> > have deleted the email, or you delete these messages automatically >> > when they come in, then definitely bookmark the link. I have gotten in >> > the habbit of saving all the receipt emails for each item I have >> > purchased from Apple. I have only had to get a refund once, but I was >> > super glad I had the email with the refund link when that time came. >> > >> > Best, >> > Wayne >> > >> >> On 6/29/15, Mary Otten <[email protected]> wrote: >> >> The good thing about using the form from Apple, is that it is easy to >> >> specify which product is causing the problem. You sign in, and all your >> >> purchases for the past however long, I didn’t check, but I’m guessing 90 >> >> days, are listed in order from most recently purchased to oldest purchase. >> >> Mary Otten >> >> [email protected] >> >> >> >> >> >> -- >> >> The following information is important for all members of the viphone >> >> list. >> >> All new members to the this list are moderated by default. 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