Thanks Karl. I don't know what the problem is but will bear that option in mind.
Carol P ----- Original Message ----- From: Karl Smith To: viphone@googlegroups.com Sent: Tuesday, July 28, 2015 4:27 PM Subject: RE: KNFB READER I have seen a lot of responses stating that the KNFB Reader is working on the 5 and 5S but as I recall the original question was is it working on a 4S. I have a 4S and just went out to be sure I had the latest version of KNFB Reader and am running IOS 8.4. I just took a picture of a package and the label read very well. I think all the suggestions you have been getting are good and I don’t have any more but I wanted to be sure you knew that the software should be working. You might need to contact tech support. Karl __________ Karl Smith, Access Technology Consultant Axis 4304 South El Camino St. Taylorsville, Utah 84129 Phone: 866-824-7885 Fax: 866-824-7885 E-mail: k...@axistech.net Alternate E-mail: karl.axist...@gmail.com Twitter http://twitter.com/axistech My blog http://www.samobile.net/users/oksaxis/blog/ From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Sieghard Weitzel Sent: Tuesday, July 28, 2015 9:05 AM To: viphone@googlegroups.com Subject: RE: KNFB READER Did you make sure you allow KNFB access to the camera? It should have asked, but make sure by going to Settings and Privacy, then check which apps are allowed to access the camera. From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] Sent: Tuesday, July 28, 2015 7:53 AM To: viphone@googlegroups.com Subject: Re: KNFB READER OK, checked and batch mode was off. I reinstalled but, sadly, still no joy. Guess I now have to wait for a future upgrade, either of the app or my phone, but thanks for your help. Carol P ----- Original Message ----- From: Sieghard Weitzel To: viphone@googlegroups.com Sent: Tuesday, July 28, 2015 3:16 PM Subject: RE: KNFB READER Carol, Before you delete and redownload the app, make sure you check that you didn’t accidently put it in batch mode in which case you would take a picture, but the app wouldn’t recognize the image right away because it’s waiting for you to take a bunch of images and then do all the processing later. From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] Sent: Tuesday, July 28, 2015 7:14 AM To: viphone@googlegroups.com Subject: Re: KNFB READER I've certainly rebooted the phone but haven't yet tried re-installing the app. Thanks for the reminder. I'll do that. Carol P ----- Original Message ----- From: Richard Turner To: viphone@googlegroups.com Sent: Tuesday, July 28, 2015 2:05 PM Subject: RE: KNFB READER I have an iPhone 5S and the latest version of KNFB Reader is working just fine on iOS 8.4. Have you rebooted the phone or even tried deleting and reinstalling the app? Richard From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] Sent: Tuesday, July 28, 2015 3:10 AM To: viphone@googlegroups.com Subject: Re: KNFB READER Thanks for that. It does tell me that I'm not alone and, since I can't now down grade, I'll just have to try any upgrade, or wait till I get another phone. Thanks. Carol P ----- Original Message ----- From: Matthew Dyer To: viphone@googlegroups.com Sent: Monday, July 27, 2015 11:07 PM Subject: Re: KNFB READER Hi, I have an iPhone 5s and find that I am get no results if that tells you anything. Matthew Sent from my iPhone. Skype: graduater2004. Email and face time/iMessage: ilovecountrymusic...@gmail.com On Jul 27, 2015, at 11:22 AM, 'carol.pearso...@googlemail.com' via VIPhone <viphone@googlegroups.com> wrote: Hi all, A little while back I updated my KNFB Reader software which, originally, did work quite well on the 4S. Today I go to use it and find it's not working. Can anyone confirm whether they have found the latest version not to work with a 4S, please? Of course, I can't roll back as I didn't backup in the first place! <Smiles> Carol P -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. 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