Hi Carol,
A couple of silly questions but they need to be asked. How are you holding your phone? Could you perhaps have one of your fingers in front of the camera? How high are you holding the phone? Are you holding it too high perhaps or way too low? I had problems in the beginning with trying to hold the phone too high. Also, in my experience, I had a few friends who got into batch mode by mistake and didn’t realize that they had digitized several pages into a batch mode only ready and waiting to be recognized. Also, check what mode your flash is in. I have had lots of problems with the automatic mode because my apartment is not very bright and the automatic failed me miserably. Make sure your flash is on to avoid the possibility that you don’t have enough light. If all else fails, I would remove the app and download it again. Of course, you will not be charged again. Good luck Best Ron & Danvers From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] Sent: Thursday, July 30, 2015 4:18 PM To: viphone@googlegroups.com Subject: Re: KNFB READER It just keeps telling me there's no text and I don't know what else to do. Carol P ----- Original Message ----- From: 'Sandratomkins' via VIPhone <mailto:viphone@googlegroups.com> To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Sent: Thursday, July 30, 2015 8:21 PM Subject: Re: KNFB READER it works well on my for S running 8.4. however, you have to wait a few seconds before it will start to read unlike my six which is almost immediate. Good luck, Sandy Sent from my iPhone On 28 Jul 2015, at 16:27, Karl Smith <k...@axistech.net <mailto:k...@axistech.net> > wrote: I have seen a lot of responses stating that the KNFB Reader is working on the 5 and 5S but as I recall the original question was is it working on a 4S. I have a 4S and just went out to be sure I had the latest version of KNFB Reader and am running IOS 8.4. I just took a picture of a package and the label read very well. I think all the suggestions you have been getting are good and I don’t have any more but I wanted to be sure you knew that the software should be working. You might need to contact tech support. Karl __________ Karl Smith, Access Technology Consultant Axis 4304 South El Camino St. Taylorsville, Utah 84129 Phone: 866-824-7885 Fax: 866-824-7885 E-mail: k...@axistech.net <mailto:k...@axistech.net> Alternate E-mail: karl.axist...@gmail.com <mailto:karl.axist...@gmail.com> Twitter http://twitter.com/axistech My blog http://www.samobile.net/users/oksaxis/blog/ From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> [mailto:viphone@googlegroups.com] On Behalf Of Sieghard Weitzel Sent: Tuesday, July 28, 2015 9:05 AM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: KNFB READER Did you make sure you allow KNFB access to the camera? It should have asked, but make sure by going to Settings and Privacy, then check which apps are allowed to access the camera. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> [mailto:viphone@googlegroups.com] Sent: Tuesday, July 28, 2015 7:53 AM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Re: KNFB READER OK, checked and batch mode was off. I reinstalled but, sadly, still no joy. Guess I now have to wait for a future upgrade, either of the app or my phone, but thanks for your help. Carol P ----- Original Message ----- From: Sieghard Weitzel <mailto:siegh...@live.ca> To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Sent: Tuesday, July 28, 2015 3:16 PM Subject: RE: KNFB READER Carol, Before you delete and redownload the app, make sure you check that you didn’t accidently put it in batch mode in which case you would take a picture, but the app wouldn’t recognize the image right away because it’s waiting for you to take a bunch of images and then do all the processing later. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> [mailto:viphone@googlegroups.com] Sent: Tuesday, July 28, 2015 7:14 AM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Re: KNFB READER I've certainly rebooted the phone but haven't yet tried re-installing the app. Thanks for the reminder. I'll do that. Carol P ----- Original Message ----- From: Richard Turner <mailto:richardturne...@outlook.com> To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Sent: Tuesday, July 28, 2015 2:05 PM Subject: RE: KNFB READER I have an iPhone 5S and the latest version of KNFB Reader is working just fine on iOS 8.4. Have you rebooted the phone or even tried deleting and reinstalling the app? Richard From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> [mailto:viphone@googlegroups.com] Sent: Tuesday, July 28, 2015 3:10 AM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Re: KNFB READER Thanks for that. It does tell me that I'm not alone and, since I can't now down grade, I'll just have to try any upgrade, or wait till I get another phone. Thanks. Carol P ----- Original Message ----- From: Matthew Dyer <mailto:ilovecountrymusic...@gmail.com> To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Sent: Monday, July 27, 2015 11:07 PM Subject: Re: KNFB READER Hi, I have an iPhone 5s and find that I am get no results if that tells you anything. Matthew Sent from my iPhone. Skype: graduater2004. Email and face time/iMessage: ilovecountrymusic...@gmail.com <mailto:ilovecountrymusic...@gmail.com> On Jul 27, 2015, at 11:22 AM, 'carol.pearso...@googlemail.com <mailto:'carol.pearso...@googlemail.com> ' via VIPhone <viphone@googlegroups.com <mailto:viphone@googlegroups.com> > wrote: Hi all, A little while back I updated my KNFB Reader software which, originally, did work quite well on the 4S. Today I go to use it and find it's not working. Can anyone confirm whether they have found the latest version not to work with a 4S, please? Of course, I can't roll back as I didn't backup in the first place! <Smiles> Carol P -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com <mailto:viphone+unsubscr...@googlegroups.com> . To post to this group, send email to viphone@googlegroups.com <mailto:viphone@googlegroups.com> . 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