Hopefully, Apple had you do this, but did you try completely logging out of 
iCloud and then logging back in?


Take Care

John D. Panarese
Director
Mac for the Blind
Tel, (631) 724-4479
Email, [email protected]
Website, http://www.macfortheblind.com

APPLE CERTIFIED SUPPORT PROFESSIONAL and Trainer

AUTHORIZED APPLE STORE BUSINESS AFFILIATE

MAC and iOS VOICEOVER TRAINING AND SUPPORT



> On Aug 24, 2015, at 1:35 PM, Amy Ruell <[email protected]> wrote:
> 
> I have called Apple tech support and have turned off on automatic downloads 
> and updates, but still no success. Have also done a hard reset. Any 
> suggestions greatly appreciated.
> Amy
> 
> Sent from my iPhone
> 
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