My husband keeps getting the same request on his computer. He found that if he 
does not enter anything in the password and just continues on, he gets right in.






Dixie
@-> + <-@


> On Aug 25, 2015, at 5:21 AM, Amy Ruell <[email protected]> wrote:
> 
> That is the odd thing I can log in without difficulty and can see all of my 
> settings and payment information. 
> Amy
> 
> Sent from my iPhone
> 
>> On Aug 25, 2015, at 12:14 AM, Sieghard Weitzel <[email protected]> wrote:
>> 
>> Amy,
>> 
>> If you tried to log in several times unsuccessfully chances are your Apple 
>> Id may be sort of blocked or whatever you call it and you may have to go to 
>> http://AppleID.apple.com and sign in there possibly having to answer 
>> security questions in the process or confirming your account in another way 
>> if you enabled 2-step verification. In any case, I would go to that URL and 
>> see if you can log in with your old password before trying again on your 
>> iDevice.
>> 
>> -----Original Message-----
>> From: [email protected] [mailto:[email protected]] On Behalf 
>> Of Amy Ruell
>> Sent: Monday, August 24, 2015 11:42 AM
>> To: [email protected]
>> Subject: Re: I keep getting asked to log into the iTunes store and my 
>> password which I know to be correct is not accepted
>> 
>> Thx. 
>> Amy
>> 
>> 
>> Sent from my iPhone
>> 
>>> On Aug 24, 2015, at 2:23 PM, John Panarese <[email protected]> wrote:
>>> 
>>> If you are using iCloud keychain, yes. You are logging out of icon on that 
>>> device, but that should only impact that specific device and not your 
>>> iCloud account.
>>> 
>>> 
>>> Take Care
>>> 
>>> John D. Panarese
>>> Director
>>> Mac for the Blind
>>> Tel, (631) 724-4479
>>> Email, [email protected]
>>> Website, http://www.macfortheblind.com
>>> 
>>> APPLE CERTIFIED SUPPORT PROFESSIONAL and Trainer
>>> 
>>> AUTHORIZED APPLE STORE BUSINESS AFFILIATE
>>> 
>>> MAC and iOS VOICEOVER TRAINING AND SUPPORT
>>> 
>>> 
>>> 
>>>> On Aug 24, 2015, at 2:20 PM, Amy Ruell <[email protected]> wrote:
>>>> 
>>>> Hello again John,
>>>> When I go to sign out, it says that my cards and any items will be removed 
>>>> from iCloud. Really?
>>>> 
>>>> Sent from my iPhone
>>>> 
>>>>> On Aug 24, 2015, at 2:06 PM, John Panarese <[email protected]> wrote:
>>>>> 
>>>>> Hopefully, Apple had you do this, but did you try completely logging out 
>>>>> of iCloud and then logging back in?
>>>>> 
>>>>> 
>>>>> Take Care
>>>>> 
>>>>> John D. Panarese
>>>>> Director
>>>>> Mac for the Blind
>>>>> Tel, (631) 724-4479
>>>>> Email, [email protected]
>>>>> Website, http://www.macfortheblind.com
>>>>> 
>>>>> APPLE CERTIFIED SUPPORT PROFESSIONAL and Trainer
>>>>> 
>>>>> AUTHORIZED APPLE STORE BUSINESS AFFILIATE
>>>>> 
>>>>> MAC and iOS VOICEOVER TRAINING AND SUPPORT
>>>>> 
>>>>> 
>>>>> 
>>>>>> On Aug 24, 2015, at 1:35 PM, Amy Ruell <[email protected]> wrote:
>>>>>> 
>>>>>> I have called Apple tech support and have turned off on automatic 
>>>>>> downloads and updates, but still no success. Have also done a hard 
>>>>>> reset. Any suggestions greatly appreciated.
>>>>>> Amy
>>>>>> 
>>>>>> Sent from my iPhone
>>>>>> 
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