When you get the receipt from Apple, there is a report a problem link, click on 
that and report the issue there as well. You may get a faster refund.
Richard




> On Sep 3, 2015, at 8:00 AM, Wayne Merritt <[email protected]> wrote:
> 
> I believe if you write to:
> [email protected]
> they can give you a refund.
> 
> Hth,
> Wayne
> 
>> On 9/3/15, Barry Abbott <[email protected]> wrote:
>> Yesterday I found that  My KNFB Reader software was not working properly so
>> I uninstalled it and downloaded it from my purchases section to my iPhone 6.
>> After pressing the "buy/restore" button I was charged once again for the
>> product. I know that someone has mentioned who to contact for a refund but
>> even after attempting several searches I can't locate the message.
>> 
>> 
>> Could someone please send me that info again. They had better solved this
>> issue quickly as a number of people could get burned.
>> 
>> I am in  Canada.
>> 
>> Thanks, Barry
>> 
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