Hello Everyone, As I have posted, on-list, since updating to iOS 9.0.2, I have not been able to either add or remove any media from my iPhone 5 S, be it audio books, ring tones, music, etc.
After extensive research, I discovered that many of those using iTunes for Windows and even some using OS X, were experiencing the same problem. As would be expected, there were suggestions as to how to resolve this problem. I tried all of them and none worked, for me. Finally, yesterday, I decided to call the Apple accessibility support number. As it is not my intention to write a novel here, I will just provide the sum and substance of my call. By the way, I want you to know that the tech was very gracious and professional. As I had dedicated an entire afternoon to resolving this problem, I, too, was very patient and polite. 1. I asked the rep if he was familiar or had any recent experience using iTunes for Windows. He said yes. 2. He told me that he had heard of no problems with syncing between the 5 S running 9.0.2 and that he was personally using Windows with a 5 S with no problem during our call. 3. Because I have yet to hear an Apple support specialist admit that there may be a bug in anything, (just my experience, mind you), I had prepared a URL to give to the tech to prove that this problem has been reported to Apple since as early as the first release of iOS 9.0. I will admit that it gave me a lot of satisfaction when he returned to the line, after visiting the site containing the reports, minus his, if not arrogance, then his conviction that mine was an isolated issue. 4. After spending a lot of time on the phone with no success, he inadvertently admitted that he was using a Mac to help me troubleshoot. This came up because we were searching for some system files that clearly do not exist on a Windows PC. When I called him out on this, he admitted that he was not using a Windows PC during our call. The Surprise: 5. He suggested that I use a third-party application, instead of iTunes, to sync my iOS devices. I was really stunned at his suggestion, to say the least. He was unable to resolve my problem. However, I am delighted to report that, after doing some thinking on the matter, I decided to attempt a different approach and, thankfully, it was successful. The following are the steps I took in order to resolve the problem: 1. Before launching iTunes for Windows and attaching my 5 S, after unhiding the system files, I deleted the .iPSW file that was initially downloaded in iTunes. Doing this forced iTunes to download a fresh copy of iOS 9.0.2 to my PC. 2. I restored my 5 S and set it up as a new phone. 3. I then restored a previously saved backup of my 5 S. Now, all is working as it should and I am experiencing absolutely no synchronization problems. Mark -- The following information is important for all members of the VIPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your VIPhone list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at http://www.mail-archive.com/[email protected]/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
