What is the name of the third-party application you are talking about and this post? I have read it and somehow cannot find the name of it. Thanks and Vance for the information.
Cathy and Tiny. > On Oct 15, 2015, at 11:37 PM, Richard Turner <richardturne...@outlook.com> > wrote: > > That used to be called DiskAid. > > I should revisit it I guess. > > Richard > > > -----Original Message----- > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of > M. Taylor > Sent: Thursday, October 15, 2015 8:30 PM > To: viphone@googlegroups.com > Subject: RE: A Very Surprising Suggestion by an Apple Accessibility Technical > Support Representative > > Hello Richard, the third-party app he recommended was iMazing. He said that > there is both a Mac and a Windows version. > > A sighted friend of mine uses iMazing on the Mac and swears by it. > > Mark > > -----Original Message----- > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of > Richard Turner > Sent: Thursday, October 15, 2015 5:43 PM > To: viphone@googlegroups.com > Subject: RE: A Very Surprising Suggestion by an Apple Accessibility Technical > Support Representative > > Which third party app did they recommend, or were they not quite that helpful. > Richard > > > -----Original Message----- > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of > M. Taylor > Sent: Thursday, October 15, 2015 10:29 AM > To: viphone@googlegroups.com > Subject: A Very Surprising Suggestion by an Apple Accessibility Technical > Support Representative > > Hello Everyone, > > As I have posted, on-list, since updating to iOS 9.0.2, I have not been able > to either add or remove any media from my iPhone 5 S, be it audio books, ring > tones, music, etc. > > After extensive research, I discovered that many of those using iTunes for > Windows and even some using OS X, were experiencing the same problem. As > would be expected, there were suggestions as to how to resolve this problem. > I tried all of them and none worked, for me. > > Finally, yesterday, I decided to call the Apple accessibility support number. > > > As it is not my intention to write a novel here, I will just provide the sum > and substance of my call. By the way, I want you to know that the tech was > very gracious and professional. As I had dedicated an entire afternoon to > resolving this problem, I, too, was very patient and polite. > > 1. > I asked the rep if he was familiar or had any recent experience using iTunes > for Windows. He said yes. > > 2. > He told me that he had heard of no problems with syncing between the 5 S > running 9.0.2 and that he was personally using Windows with a 5 S with no > problem during our call. > > 3. > Because I have yet to hear an Apple support specialist admit that there may > be a bug in anything, (just my experience, mind you), I had prepared a URL to > give to the tech to prove that this problem has been reported to Apple since > as early as the first release of iOS 9.0. I will admit that it gave me a lot > of satisfaction when he returned to the line, after visiting the site > containing the reports, minus his, if not arrogance, then his conviction that > mine was an isolated issue. > > 4. > After spending a lot of time on the phone with no success, he inadvertently > admitted that he was using a Mac to help me troubleshoot. This came up > because we were searching for some system files that clearly do not exist on > a Windows PC. When I called him out on this, he admitted that he was not > using a Windows PC during our call. > > The Surprise: > 5. > He suggested that I use a third-party application, instead of iTunes, to sync > my iOS devices. > > I was really stunned at his suggestion, to say the least. > > He was unable to resolve my problem. > > However, I am delighted to report that, after doing some thinking on the > matter, I decided to attempt a different approach and, thankfully, it was > successful. The following are the steps I took in order to resolve the > problem: > > 1. > Before launching iTunes for Windows and attaching my 5 S, after unhiding the > system files, I deleted the .iPSW file that was initially downloaded in > iTunes. Doing this forced iTunes to download a fresh copy of iOS 9.0.2 to my > PC. > > 2. > I restored my 5 S and set it up as a new phone. > > 3. > I then restored a previously saved backup of my 5 S. > > Now, all is working as it should and I am experiencing absolutely no > synchronization problems. > > Mark > > -- > The following information is important for all members of the VIPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your VIPhone list owner is Cara Quinn - you can reach Cara at > caraqu...@caraquinn.com > > The archives for this list can be searched at > http://www.mail-archive.com/viphone@googlegroups.com/. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To post to this group, send email to viphone@googlegroups.com. > Visit this group at http://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the VIPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your VIPhone list owner is Cara Quinn - you can reach Cara at > caraqu...@caraquinn.com > > The archives for this list can be searched at > http://www.mail-archive.com/viphone@googlegroups.com/. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To post to this group, send email to viphone@googlegroups.com. > Visit this group at http://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the VIPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your VIPhone list owner is Cara Quinn - you can reach Cara at > caraqu...@caraquinn.com > > The archives for this list can be searched at > http://www.mail-archive.com/viphone@googlegroups.com/. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To post to this group, send email to viphone@googlegroups.com. > Visit this group at http://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the VIPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your VIPhone list owner is Cara Quinn - you can reach Cara at > caraqu...@caraquinn.com > > The archives for this list can be searched at > http://www.mail-archive.com/viphone@googlegroups.com/. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To post to this group, send email to viphone@googlegroups.com. > Visit this group at http://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the VIPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your VIPhone list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
