I tried it with Jaws and it was horrible. Thank goodness they do offer a 15
day free trial. I know now not to waste my money.
-----Original Message-----
From: Richard Turner
Sent: Sunday, October 18, 2015 11:22 AM
To: [email protected]
Subject: RE: iMazing, formerly DiskAid for Windows, was RE: A Very
Surprising Suggestion by an Apple Accessibility Technical Support
Representative
It is supposed to be an alternative for syncing files to and from your
iDevice.
If iTunes is working fine for you, you don't want to pay for an application
you don't need.
On the Windows side, it is awful to try and use with a screen reader, so I'd
recommend sticking with iTunes and keep giving Apple feedback for places it
can be improved or fixed.
I spent time with the trial version and it isn't worth the hassle in my
opinion.
Richard
-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf
Of Christina C.
Sent: Saturday, October 17, 2015 6:50 PM
To: [email protected]
Subject: Re: iMazing, formerly DiskAid for Windows, was RE: A Very
Surprising Suggestion by an Apple Accessibility Technical Support
Representative
What do you use this for? I read the description but I was kind of confused.
Christina
On Oct 16, 2015, at 8:08 AM, Daniel Miller <[email protected]> wrote:
iMazing for OS X is amazingly accessible, no pun intended.
On Oct 16, 2015, at 8:41 AM, Richard Turner <[email protected]>
wrote:
I tried the trial version of iMazing with both Window-Eyes and NVDA and
find it mostly useless.
I tried to submit a ticket request through their web site and that was
also not very accessible.
So, have any Windows users using a screen reader found a way to use this
app?
Richard
-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Friday, October 16, 2015 1:12 AM
To: [email protected]
Subject: Re: A Very Surprising Suggestion by an Apple Accessibility
Technical Support Representative
I would be interested to know if anyone has used the Win version to
comment how accessible it is, please.
BobH.
----- Original Message -----
From: "M. Taylor" <[email protected]>
To: <[email protected]>
Sent: Friday, October 16, 2015 4:29 AM
Subject: RE: A Very Surprising Suggestion by an Apple Accessibility
Technical Support Representative
Hello Richard, the third-party app he recommended was iMazing. He said
that there is both a Mac and a Windows version.
A sighted friend of mine uses iMazing on the Mac and swears by it.
Mark
-----Original Message-----
From: [email protected] [mailto:[email protected]] On
Behalf Of Richard Turner
Sent: Thursday, October 15, 2015 5:43 PM
To: [email protected]
Subject: RE: A Very Surprising Suggestion by an Apple Accessibility
Technical Support Representative
Which third party app did they recommend, or were they not quite that
helpful.
Richard
-----Original Message-----
From: [email protected] [mailto:[email protected]] On
Behalf Of M. Taylor
Sent: Thursday, October 15, 2015 10:29 AM
To: [email protected]
Subject: A Very Surprising Suggestion by an Apple Accessibility Technical
Support Representative
Hello Everyone,
As I have posted, on-list, since updating to iOS 9.0.2, I have not been
able to either add or remove any media from my iPhone 5 S,
be it audio books, ring tones, music, etc.
After extensive research, I discovered that many of those using iTunes
for Windows and even some using OS X, were experiencing the
same problem. As would be expected, there were suggestions as to how to
resolve this problem.
I tried all of them and none worked, for me.
Finally, yesterday, I decided to call the Apple accessibility support
number.
As it is not my intention to write a novel here, I will just provide the
sum and substance of my call. By the way, I want you to
know that the tech was very gracious and professional. As I had
dedicated an entire afternoon to resolving this problem, I, too,
was very patient and polite.
1.
I asked the rep if he was familiar or had any recent experience using
iTunes for Windows. He said yes.
2.
He told me that he had heard of no problems with syncing between the 5 S
running 9.0.2 and that he was personally using Windows with
a 5 S with no
problem during our call.
3.
Because I have yet to hear an Apple support specialist admit that there
may be a bug in anything, (just my experience, mind you), I
had prepared a URL to give to the tech to prove that this problem has
been reported to Apple since as early as the first release of
iOS 9.0. I will admit that it gave me a lot of satisfaction when he
returned to the line, after visiting the site containing the
reports, minus his, if not arrogance, then his conviction that mine was
an isolated issue.
4.
After spending a lot of time on the phone with no success, he
inadvertently admitted that he was using a Mac to help me
troubleshoot. This came up because we were searching for some system
files that clearly do not exist on a Windows PC. When I
called him out on this, he admitted that he was not using a Windows PC
during our call.
The Surprise:
5.
He suggested that I use a third-party application, instead of iTunes, to
sync my iOS devices.
I was really stunned at his suggestion, to say the least.
He was unable to resolve my problem.
However, I am delighted to report that, after doing some thinking on the
matter, I decided to attempt a different approach and,
thankfully, it was successful. The following are the steps I took in
order to resolve the
problem:
1.
Before launching iTunes for Windows and attaching my 5 S, after unhiding
the system files, I deleted the .iPSW file that was
initially downloaded in iTunes. Doing this forced iTunes to download a
fresh copy of iOS 9.0.2 to my PC.
2.
I restored my 5 S and set it up as a new phone.
3.
I then restored a previously saved backup of my 5 S.
Now, all is working as it should and I am experiencing absolutely no
synchronization problems.
Mark
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