What do you use this for? I read the description but I was kind of confused.

Christina

> On Oct 16, 2015, at 8:08 AM, Daniel Miller <[email protected]> wrote:
> 
> iMazing for OS X is amazingly accessible, no pun intended.
> 
>> On Oct 16, 2015, at 8:41 AM, Richard Turner <[email protected]> 
>> wrote:
>> 
>> I tried the trial version of iMazing with both Window-Eyes and NVDA and find 
>> it mostly useless.
>> I tried to submit a ticket request through their web site and that was also 
>> not very accessible.  
>> So, have any Windows users using a screen reader found a way to use this app?
>> 
>> Richard
>> 
>> 
>> -----Original Message-----
>> From: [email protected] [mailto:[email protected]] 
>> Sent: Friday, October 16, 2015 1:12 AM
>> To: [email protected]
>> Subject: Re: A Very Surprising Suggestion by an Apple Accessibility 
>> Technical Support Representative
>> 
>> I would be interested to know if anyone has used the Win version to comment 
>> how accessible it is, please.
>> 
>> BobH.
>> ----- Original Message ----- 
>> From: "M. Taylor" <[email protected]>
>> To: <[email protected]>
>> Sent: Friday, October 16, 2015 4:29 AM
>> Subject: RE: A Very Surprising Suggestion by an Apple Accessibility 
>> Technical Support Representative
>> 
>> 
>> Hello Richard, the third-party app he recommended was iMazing.  He said that 
>> there is both a Mac and a Windows version.
>> 
>> A sighted friend of mine uses iMazing on the Mac and swears by it.
>> 
>> Mark
>> 
>> -----Original Message-----
>> From: [email protected] [mailto:[email protected]] On Behalf 
>> Of Richard Turner
>> Sent: Thursday, October 15, 2015 5:43 PM
>> To: [email protected]
>> Subject: RE: A Very Surprising Suggestion by an Apple Accessibility 
>> Technical Support Representative
>> 
>> Which third party app did they recommend, or were they not quite that 
>> helpful.
>> Richard
>> 
>> 
>> -----Original Message-----
>> From: [email protected] [mailto:[email protected]] On Behalf 
>> Of M. Taylor
>> Sent: Thursday, October 15, 2015 10:29 AM
>> To: [email protected]
>> Subject: A Very Surprising Suggestion by an Apple Accessibility Technical 
>> Support Representative
>> 
>> Hello Everyone,
>> 
>> As I have posted, on-list, since updating to iOS 9.0.2, I have not been able 
>> to either add or remove any media from my iPhone 5 S, 
>> be it audio books, ring tones, music, etc.
>> 
>> After extensive research, I discovered that many of those using iTunes for 
>> Windows and even some using OS X, were experiencing the 
>> same problem.  As would be expected, there were suggestions as to how to 
>> resolve this problem.
>> I tried all of them and none worked, for me.
>> 
>> Finally, yesterday, I decided to call the Apple accessibility support number.
>> 
>> As it is not my intention to write a novel here, I will just provide the sum 
>> and substance of my call.  By the way, I want you to 
>> know that the tech was very gracious and professional.  As I had dedicated 
>> an entire afternoon to resolving this problem, I, too, 
>> was very patient and polite.
>> 
>> 1.
>> I asked the rep if he was familiar or had any recent experience using iTunes 
>> for Windows.  He said yes.
>> 
>> 2.
>> He told me that he had heard of no problems with syncing between the 5 S 
>> running 9.0.2 and that he was personally using Windows with 
>> a 5 S with no
>> problem during our call.
>> 
>> 3.
>> Because I have yet to hear an Apple support specialist admit that there may 
>> be a bug in anything, (just my experience, mind you), I 
>> had prepared a URL to give to the tech to prove that this problem has been 
>> reported to Apple since as early as the first release of 
>> iOS 9.0.  I will admit that it gave me a lot of satisfaction when he 
>> returned to the line, after visiting the site containing the 
>> reports, minus his, if not arrogance, then his conviction that mine was an 
>> isolated issue.
>> 
>> 4.
>> After spending a lot of time on the phone with no success, he inadvertently 
>> admitted that he was using a Mac to help me 
>> troubleshoot.  This came up because we were searching for some system files 
>> that clearly do not exist on a Windows PC.  When I 
>> called him out on this, he admitted that he was not using a Windows PC 
>> during our call.
>> 
>> The Surprise:
>> 5.
>> He suggested that I use a third-party application, instead of iTunes, to 
>> sync my iOS devices.
>> 
>> I was really stunned at his suggestion, to say the least.
>> 
>> He was unable to resolve my problem.
>> 
>> However, I am delighted to report that, after doing some thinking on the 
>> matter, I decided to attempt a different approach and, 
>> thankfully, it was successful.  The following are the steps I took in order 
>> to resolve the
>> problem:
>> 
>> 1.
>> Before launching iTunes for Windows and attaching my 5 S, after unhiding the 
>> system files, I deleted the .iPSW file that was 
>> initially downloaded in iTunes.  Doing this forced iTunes to download a 
>> fresh copy of iOS 9.0.2 to my PC.
>> 
>> 2.
>> I restored my 5 S and set it up as a new phone.
>> 
>> 3.
>> I then restored a previously saved backup of my 5 S.
>> 
>> Now, all is working as it should and I am experiencing absolutely no 
>> synchronization problems.
>> 
>> Mark
>> 
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