On Oct 16, 2015, at 8:41 AM, Richard Turner <[email protected]> wrote:
I tried the trial version of iMazing with both Window-Eyes and NVDA and find it
mostly useless.
I tried to submit a ticket request through their web site and that was also not
very accessible.
So, have any Windows users using a screen reader found a way to use this app?
Richard
-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Friday, October 16, 2015 1:12 AM
To: [email protected]
Subject: Re: A Very Surprising Suggestion by an Apple Accessibility Technical
Support Representative
I would be interested to know if anyone has used the Win version to comment how
accessible it is, please.
BobH.
----- Original Message -----
From: "M. Taylor" <[email protected]>
To: <[email protected]>
Sent: Friday, October 16, 2015 4:29 AM
Subject: RE: A Very Surprising Suggestion by an Apple Accessibility Technical
Support Representative
Hello Richard, the third-party app he recommended was iMazing. He said that
there is both a Mac and a Windows version.
A sighted friend of mine uses iMazing on the Mac and swears by it.
Mark
-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of
Richard Turner
Sent: Thursday, October 15, 2015 5:43 PM
To: [email protected]
Subject: RE: A Very Surprising Suggestion by an Apple Accessibility Technical
Support Representative
Which third party app did they recommend, or were they not quite that helpful.
Richard
-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of
M. Taylor
Sent: Thursday, October 15, 2015 10:29 AM
To: [email protected]
Subject: A Very Surprising Suggestion by an Apple Accessibility Technical
Support Representative
Hello Everyone,
As I have posted, on-list, since updating to iOS 9.0.2, I have not been able to
either add or remove any media from my iPhone 5 S,
be it audio books, ring tones, music, etc.
After extensive research, I discovered that many of those using iTunes for
Windows and even some using OS X, were experiencing the
same problem. As would be expected, there were suggestions as to how to
resolve this problem.
I tried all of them and none worked, for me.
Finally, yesterday, I decided to call the Apple accessibility support number.
As it is not my intention to write a novel here, I will just provide the sum
and substance of my call. By the way, I want you to
know that the tech was very gracious and professional. As I had dedicated an
entire afternoon to resolving this problem, I, too,
was very patient and polite.
1.
I asked the rep if he was familiar or had any recent experience using iTunes
for Windows. He said yes.
2.
He told me that he had heard of no problems with syncing between the 5 S
running 9.0.2 and that he was personally using Windows with
a 5 S with no
problem during our call.
3.
Because I have yet to hear an Apple support specialist admit that there may be
a bug in anything, (just my experience, mind you), I
had prepared a URL to give to the tech to prove that this problem has been
reported to Apple since as early as the first release of
iOS 9.0. I will admit that it gave me a lot of satisfaction when he returned
to the line, after visiting the site containing the
reports, minus his, if not arrogance, then his conviction that mine was an
isolated issue.
4.
After spending a lot of time on the phone with no success, he inadvertently
admitted that he was using a Mac to help me
troubleshoot. This came up because we were searching for some system files
that clearly do not exist on a Windows PC. When I
called him out on this, he admitted that he was not using a Windows PC during
our call.
The Surprise:
5.
He suggested that I use a third-party application, instead of iTunes, to sync
my iOS devices.
I was really stunned at his suggestion, to say the least.
He was unable to resolve my problem.
However, I am delighted to report that, after doing some thinking on the
matter, I decided to attempt a different approach and,
thankfully, it was successful. The following are the steps I took in order to
resolve the
problem:
1.
Before launching iTunes for Windows and attaching my 5 S, after unhiding the
system files, I deleted the .iPSW file that was
initially downloaded in iTunes. Doing this forced iTunes to download a fresh
copy of iOS 9.0.2 to my PC.
2.
I restored my 5 S and set it up as a new phone.
3.
I then restored a previously saved backup of my 5 S.
Now, all is working as it should and I am experiencing absolutely no
synchronization problems.
Mark
--
The following information is important for all members of the VIPhone list.
If you have any questions or concerns about the running of this list, or if you
feel that a member's post is inappropriate, please
contact the owners or moderators directly rather than posting on the list
itself.
Your VIPhone list owner is Cara Quinn - you can reach Cara at
[email protected]
The archives for this list can be searched at
http://www.mail-archive.com/[email protected]/.
---
You received this message because you are subscribed to the Google Groups
"VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an email
to [email protected].
To post to this group, send email to [email protected].
Visit this group at http://groups.google.com/group/viphone.
For more options, visit https://groups.google.com/d/optout.
--
The following information is important for all members of the VIPhone list.
If you have any questions or concerns about the running of this list, or if you
feel that a member's post is inappropriate, please
contact the owners or moderators directly rather than posting on the list
itself.
Your VIPhone list owner is Cara Quinn - you can reach Cara at
[email protected]
The archives for this list can be searched at
http://www.mail-archive.com/[email protected]/.
---
You received this message because you are subscribed to the Google Groups
"VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an email
to [email protected].
To post to this group, send email to [email protected].
Visit this group at http://groups.google.com/group/viphone.
For more options, visit https://groups.google.com/d/optout.
--
The following information is important for all members of the VIPhone list.
If you have any questions or concerns about the running of this list, or if you
feel that a member's post is inappropriate, please
contact the owners or moderators directly rather than posting on the list
itself.
Your VIPhone list owner is Cara Quinn - you can reach Cara at
[email protected]
The archives for this list can be searched at
http://www.mail-archive.com/[email protected]/.
---
You received this message because you are subscribed to the Google Groups
"VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an email
to [email protected].
To post to this group, send email to [email protected].
Visit this group at http://groups.google.com/group/viphone.
For more options, visit https://groups.google.com/d/optout.
--
The following information is important for all members of the VIPhone list.
If you have any questions or concerns about the running of this list, or if you
feel that a member's post is inappropriate, please contact the owners or
moderators directly rather than posting on the list itself.
Your VIPhone list owner is Cara Quinn - you can reach Cara at
[email protected]
The archives for this list can be searched at
http://www.mail-archive.com/[email protected]/.
---
You received this message because you are subscribed to the Google Groups
"VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an email
to [email protected].
To post to this group, send email to [email protected].
Visit this group at http://groups.google.com/group/viphone.
For more options, visit https://groups.google.com/d/optout.
--
The following information is important for all members of the VIPhone list.
If you have any questions or concerns about the running of this list, or if you
feel that a member's post is inappropriate, please contact the owners or
moderators directly rather than posting on the list itself.
Your VIPhone list owner is Cara Quinn - you can reach Cara at
[email protected]
The archives for this list can be searched at
http://www.mail-archive.com/[email protected]/.
---
You received this message because you are subscribed to the Google Groups
"VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an email
to [email protected].
To post to this group, send email to [email protected].
Visit this group at http://groups.google.com/group/viphone.
For more options, visit https://groups.google.com/d/optout.
