Well, it looks like I may have a bigger problem than I thought. I did the 
fource power off and restarted the phone. It came up with voiceover on. I have 
a passcode, so I needed to enter that prior to the phone unlocking. 
Unfortunately, when I move my finger on the screen to find my digits, nothing 
happens. Voiceover is still dead to my gestures. So I think there maybe 
something more wrong with this phone then I initially thought. I just did the 
force power off again, and we'll see what happens. But if I can't enter my 
passcode, I think I'm due for a trip back to the T-Mobile store. What fun.
Mary


Sent from my iPad

> On Oct 21, 2015, at 10:48 AM, Regina Alvarado <[email protected]> 
> wrote:
> 
> 
> Mary, you are correct. Hold both home button and on/off button for about 8 
> seconds until the phone is shut down. I check this with the mute button which 
> will vibrate if not off when you mute and then unmute. Let the phone sit for 
> about 30 seconds, or as happened to me on my 6s came back on its own, and 
> then turn back on. It worked when absolutely nothing else would. If it comes 
> up with no VO, remember that Siri can turn it on for you. 
> 
> reggie & Lex
> 
> On Oct 21, 2015, at 1:39 PM, Mary Otten <[email protected]> wrote:
> 
> My iPhone is well and truly locked up. I can't even power it off using the 
> regular method of holding the power on off button. The only thing that works 
> is the home button and the power on off button to unlock and lock the screen. 
> But no voiceover gestures are working at all. I have turned voiceover off and 
> on, which often helps when I get a lock up. But this time, turning voiceover 
> back on just announces whatever has the focus, and that's it. Double tapping, 
> swiping, etc., yields zero. And I have forgotten the method to force the 
> phone to close. I think it involves the home and the power button but I don't 
> recall. Can someone refresh my memory please. Thank you.
> Mary
> 
> Sent from my iPad
> 
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