Hi Richard, I would assume that he did, but I have sent the message anyway. He 
was on the phone with Apple for a couple of hours. So I would hope that the guy 
from Apple would have alerted him to that if he hadn't already done it.
Mary


Sent from my iPhone

> On Dec 2, 2015, at 7:09 AM, Richard Turner <[email protected]> 
> wrote:
> 
> I have a 5S and have not had a problem backing it up with the latest iTunes.
> Did they select the iPhone from all those buttons before they tried to select 
> backup?
> 
> Richard
> 
> 
> -----Original Message-----
> From: [email protected] [mailto:[email protected]] On Behalf Of 
> Mary Otten
> Sent: Tuesday, December 1, 2015 7:20 PM
> To: [email protected]
> Subject: To back up iPhone using windows iTunes
> 
> I am writing this on behalf of a friend of mine who has an iPhone 5s running 
> iOS 9. He is going to upgrade and wanted to back his iPhone up before so 
> doing. He is running Windows 7 with all the updates, and the latest iTunes 
> for windows. He is not able to back up his iPhone. He spent two hours on the 
> phone with Apple to no avail. So I wonder is anyone else having this problem?
> Mary
> 
> 
> Sent from my iPhone
> 
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