Hi Gordan,

 

Yes, Apple Care is basically an extended warranty, it gives you one extra year 
of warranty on top of your 1 year and it covers also things like broken Earpods 
and Lightning cables for a 2-year period. In addition you can get a new phone 
even if you break your phone accidentally but if it’s your own fault. In this 
case there is another fee, a deduction so to speak, and I think now it has gone 
up a bit with the 6S or 6S Plus and it maybe $129 here in Canada. But if you 
have a $1,000 or more phone this is still not bad. Last year I had my 5S in the 
back pocket of some shorts I was earing when I took my dog for a walk along the 
river. I slipped on some loose rocks and fell and in the process bent my 5S. 
the screen didn’t break, but it pulled away from the frame along the top and 
there was a noticeable gap maybe a millimeter or more. The phone still worked, 
but of course over time dirt would have gone into this gap so a few weeks later 
I was in Vancouver, I went to an Apple Store and at the time only had to pay 
$79 to get the entire phone replaced.

Now because of the higher cost of the 6S and 6S Plus and the low value of the 
Canadian Dollar compared to the US Dollar, the cost for Apple Care here in 
Canada has gone up to $169. If something happens and I have to pay $129 to get 
a replacement this means it basically cost me $300, but if I didn’t buy Apple 
Care and something happened and I had to buy a new 6S Plus 64 Gb for $1,160 + 
taxes (12% here where I live) it would cost me $1,299 instead of $300. 
Typically I need at least one set of Earpods replaced each year and they cost 
$45 here in Canada so in 2 years that is $90 which I don’t have to pay by 
buying the $170 Apple Care program. It’s a bit of money, but given the cost of 
these phones nowadays to me it’s a no-brainer. The two things it doesn’t cover 
is actual loss or theft where you don’t actually have a phone to replace, with 
Apple Care you need to bring in the phone with the correct serial number even 
if said phone is completely broken because you left it lying on top of the car 
and it fell off and somebody drove over it.

 

 

Regards,

Sieghard

 

From: [email protected] [mailto:[email protected]] On Behalf Of 
Gordan Radic
Sent: Thursday, January 7, 2016 1:19 PM
To: [email protected]
Subject: Re: Lost iPhone 6S - insurances do sometimes pay

 

Hi there!
i was following this story but i must have missed the part you didn't find the 
phone in the end and I was wondering what happened.
Congratulations for the 6S Plus, I'm using i and the phone is really great. i 
was having some issues to get used to it. I was using 4S for almost three years 
and the larger screen took some habit adjustments.
What is Apple Care plan? We don't have it in this part of the world and I 
suppose it is some kind of extended warranty or something?

S poštovanjem
 <mailto://[email protected]> Gordan Radić


 <http://www.nemoviz.org> 

 


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7.1.2016. u 21:41, Sieghard Weitzel je napisao/la:

Hi all,

 

So, for those who didn’t read this before, I was visiting my family who own a 
working cattle ranch in northern British ?Columbia over Christmas. I went for a 
walk at -28 Celsius on December 22 and after getting to the end of the 1.3 Km 
long driveway of the ranch I realized my brandnew iPhone 6S was no longer in 
the chest pocket of my jacket. To make a long story short, I went home and 
immediately tried “Find my iPhone” using my wife’s iPhone 6 and also tried to 
call my number. Calls went straight to voice mail and my iPhone showed as 
offline and I guess it is not too surprising that the phone would have turned 
itself off in these temperatures.

My brother, sister in law and several of my nephews spent hours and hours 
searching the driveway, snow on the gravel driveway itself was compacted and 
next to it was maybe 10 inches of snow. We even bought a metal detector and 
searched certain spots where my tracks indicated I had walked into some deeper 
snow but after a total of at least 12 or 15 hours of searching over several 
days the iPhone remained mysteriously lost. There is, by the way, no way 
somebody may have found it and taken it because the ranch is very remote and 
nobody else drove along that driveway.

I guess there is a small chance my new guide dog who was running around 
off-leash found it on the ground and thinking it was a toy or something picked 
it up and after carrying it off a ways may have dropped it.

 

Anyhow, now that the holidays are over, I contacted my insurance broker since I 
added a small add-on policy to my home insurance which is supposed to cover my 
iPhone in case of loss or theft which are situations where Apple Care will do 
nothing for you. I added this policy a few years ago when I travelled to the 
Philippines quite a bit to visit my then girl-friend and now wife because in 
countries like this phone theft especially of an iPhone is very common. The 
policy is I think about $30 a year and has a $100 deductable.

I explained the situation to my insurance broker, they called the insurance 
company and registered a claim, a few hours later I received a call from a very 
friendly young lady to whom I explained everything again while she was 
recording it and taking notes. Once that was done she told me right then and 
there that they would cover replacement cost of up to $1,029 which is the cost 
of an iPhone 6S 64 Gb here in Canada.

I had bought the phone on contract for $480, but the insurance company will 
cover full replacement cost and she told me I can basically go ahead and order 
a new phone, submit the invoice once I have it and I will then get a cheque for 
$1,029 + applicaple taxes and less my $100 deductable. She also said I was free 
to purchase any iPhone and if I decided to buy a more expensive model I would 
still get the cheque but of course anything on top of what my 6S cost would be 
my responsibility.

 

I must say that I was very impressed wit the coverage and the service I 
received. For once I did not feel like I was treated like a criminal which 
sometimes seems to be the case when you try to claim something from an 
insurance company who often will try to do anything so they don’t have to pay. 
After having had a chance to use my Mom’s iPhone 6S Plus I decided I’d spend 
the extra $130 and I ordered a 64 Gb space grey iPhone 6S Plus, of course I 
also had to shell out the cost for a new Apple Care plan so in the end it will 
cost me $300 or so to replace the lost phone, but still better than nothing. Of 
course there is a small chance we may find the lost phone in April or so when 
the snow is gone and since I also have Apple Care for it, I guess I could 
theoretically get a replacement from Apple since I assume that after 4 months 
in the snow and going through the melting process my 6S won’t work any more. If 
it still does work I’ll be sure to contact Apple to tell them how tough their 
phones are *smile*.

Just received a ship notification for my new phone an hour ago, so I should get 
it some time next week.

 

Best regards,

Sieghard

 

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