Apple Care does not cover water damage. Sorry about your phone, glad you got a replacement with no hassle!
On 1/7/2016 8:41 PM, Sieghard Weitzel wrote: > Hi all, > > > > So, for those who didn’t read this before, I was visiting my family who > own a working cattle ranch in northern British ?Columbia over Christmas. > I went for a walk at -28 Celsius on December 22 and after getting to the > end of the 1.3 Km long driveway of the ranch I realized my brandnew > iPhone 6S was no longer in the chest pocket of my jacket. To make a long > story short, I went home and immediately tried “Find my iPhone” using my > wife’s iPhone 6 and also tried to call my number. Calls went straight to > voice mail and my iPhone showed as offline and I guess it is not too > surprising that the phone would have turned itself off in these > temperatures. > > My brother, sister in law and several of my nephews spent hours and > hours searching the driveway, snow on the gravel driveway itself was > compacted and next to it was maybe 10 inches of snow. We even bought a > metal detector and searched certain spots where my tracks indicated I > had walked into some deeper snow but after a total of at least 12 or 15 > hours of searching over several days the iPhone remained mysteriously > lost. There is, by the way, no way somebody may have found it and taken > it because the ranch is very remote and nobody else drove along that > driveway. > > I guess there is a small chance my new guide dog who was running around > off-leash found it on the ground and thinking it was a toy or something > picked it up and after carrying it off a ways may have dropped it. > > > > Anyhow, now that the holidays are over, I contacted my insurance broker > since I added a small add-on policy to my home insurance which is > supposed to cover my iPhone in case of loss or theft which are > situations where Apple Care will do nothing for you. I added this policy > a few years ago when I travelled to the Philippines quite a bit to visit > my then girl-friend and now wife because in countries like this phone > theft especially of an iPhone is very common. The policy is I think > about $30 a year and has a $100 deductable. > > I explained the situation to my insurance broker, they called the > insurance company and registered a claim, a few hours later I received a > call from a very friendly young lady to whom I explained everything > again while she was recording it and taking notes. Once that was done > she told me right then and there that they would cover replacement cost > of up to $1,029 which is the cost of an iPhone 6S 64 Gb here in Canada. > > I had bought the phone on contract for $480, but the insurance company > will cover full replacement cost and she told me I can basically go > ahead and order a new phone, submit the invoice once I have it and I > will then get a cheque for $1,029 + applicaple taxes and less my $100 > deductable. She also said I was free to purchase any iPhone and if I > decided to buy a more expensive model I would still get the cheque but > of course anything on top of what my 6S cost would be my responsibility. > > > > I must say that I was very impressed wit the coverage and the service I > received. For once I did not feel like I was treated like a criminal > which sometimes seems to be the case when you try to claim something > from an insurance company who often will try to do anything so they > don’t have to pay. After having had a chance to use my Mom’s iPhone 6S > Plus I decided I’d spend the extra $130 and I ordered a 64 Gb space grey > iPhone 6S Plus, of course I also had to shell out the cost for a new > Apple Care plan so in the end it will cost me $300 or so to replace the > lost phone, but still better than nothing. Of course there is a small > chance we may find the lost phone in April or so when the snow is gone > and since I also have Apple Care for it, I guess I could theoretically > get a replacement from Apple since I assume that after 4 months in the > snow and going through the melting process my 6S won’t work any more. If > it still does work I’ll be sure to contact Apple to tell them how tough > their phones are **smile**. > > Just received a ship notification for my new phone an hour ago, so I > should get it some time next week. > > > > Best regards, > > Sieghard > > > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or > if you feel that a member's post is inappropriate, please contact the > owners or moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn > - you can reach Cara at [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google > Groups "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send > an email to [email protected] > <mailto:[email protected]>. > To post to this group, send email to [email protected] > <mailto:[email protected]>. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
