Hi Scott,
You are not correct regarding a “lifetime warranty”, Lifeproof cases have a “limited 1-year warranty”. I am including Lifeproof’s warranty policy taken directly from their website below. In any case, my problem is not that my phone got wet or will get wet although of course the phone I lost and which is lying in the snow somewhere will get wet when the snow melts. The problem is that it is gone at this point and no Lifeproof case would help me with that. In any case, I will never buy a Lifeproof case again after I had one for my iPhone 4S. I don’t know how much they cost now, but back then I paid $130 for the case and the belt clip which you had to buy separately so, in other words, a lot of money for a few pieces of plastic. After about a year and 2 months the little hinged clip on the bottom which locked the top cover down broke. I called Lifeproof, they asked for pictures and proof of purchase both of which I was able to provide. I was then informed that I was past the one year warranty period and that this would not be covered, sorry about that. I told the rather rude representative I spoke with that I am a very loyal iPhone customer and likely would buy many more models of iPhones, but that I would certainly never again buy anything made by Lifeproof and also would not recommend their cases to anybody. I have and will continue to keep this promise since this was about as poor a customer service experience as I could have and there are other good options out there. I don’t require a fully waterproof case and if I did I would want one which allows me to take my iPhone scuba diving so it would have to be rated for that. Lifeproof warranty: https://www.lifeproof.com/en-us/policies-and-warranty.html LIMITED PRODUCT WARRANTY LifeProof and its affiliated companies worldwide (“LifeProof”) warrants our LifeProof products against defects in material or workmanship for a period of one year from the original date of purchase of the product by a consumer (the “Warranty Period”). LifeProof does not warrant, and is not responsible for, any smart phone or other device made by anyone other than LifeProof. If a material or workmanship defect arises with regard to any LifeProof product, and a valid claim is received within the Warranty Period, LifeProof will (1) repair the LifeProof product using new or refurbished parts or (2) replace the LifeProof product with a new or refurbished LifeProof product. For purposes of this limited warranty, “refurbished” means a product or part that has been substantially returned to its original specifications. In the event of a defect, these are your exclusive remedies. Exclusions and Limitations Except for the limited warranty expressly set forth above or to the extent restricted or prohibited by applicable law, LifeProof expressly disclaims any and all other warranties express or implied, including any warranty of quality, merchantability, or fitness for a particular purpose, and you specifically agree that LifeProof shall not be liable for any special, incidental, indirect, punitive, or consequential damages for breach of any warranty of any type on any LifeProof product. In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any electronic device or personal property inside or outside of the LifeProof product. FOR END USERS WHO ARE COVERED BY AN APPLICABLE CONSUMER PROTECTION LAW OR REGULATION IN THEIR COUNTRY OF PURCHASE OR RESIDENCE, THE BENEFITS TO THE END USER UNDER THIS LIMITED WARRANTY ARE IN ADDITION TO OTHER RIGHTS AND REMEDIES OF THE END USER UNDER SUCH LAWS OR REGULATIONS. SUCH BENEFITS MAY INCLUDE ADDITIONAL WARRANTIES OR RIGHTS RELATING TO THE PERFORMANCE OF THIS PRODUCT AND REMEDIES APPLICABLE IN THE EVENT OF A DEFECT. THIS LIMITED WARRANTY WILL BE INTERPRETED UNDER THE LAWS OR REGULATIONS THAT APPLY TO THE END USER IN ANY STATE, PROVINCE OR COUNTRY AND ANY PROVISION OF THIS LIMITED WARRANTY THAT CONFLICTS WITH ANY SUCH END USER RIGHTS OR BENEFITS IS NOT APPLICABLE TO END USERS COVERED BY SUCH LAW OR REGULATION, SO THE EXCLUSIONS AND LIMITATIONS SET OUT IN THIS LIMITED WARRANTY MAY NOT APPLY, OR MAY NOT FULLY APPLY, TO YOU. Sole and Exclusive Remedy Your sole and exclusive remedy for any breach by LifeProof of this Limited Warranty, and LifeProof's sole and entire liability for such breach, is, at LifeProof's option, to repair or replace the defective LifeProof product or, if the warranty claim is submitted during the first thirty (30) calendar days of the Warranty Period, refund the purchase price of the defective LifeProof product. Repair or replacement of the applicable LifeProof product (including parts and labor as well as re-shipping costs) shall be made at LifeProof's expense. LifeProof reserves the right to send you a replacement LifeProof product that is the same or of a similar style to the LifeProof product you returned under the Limited Warranty or a substitute equivalent to your original LifeProof product that may not be of like kind (depending on availability). Replacement LifeProof products will be furnished only on an exchange basis. Replacement or repaired LifeProof products are warranted as above only for the remainder of the original applicable Warranty Period. Regards, Siegards, From: [email protected] [mailto:[email protected]] On Behalf Of Scott Dollar Sent: Thursday, January 7, 2016 1:39 PM To: [email protected] Subject: Re: Lost iPhone 6S - insurances do sometimes pay Hi Sieghard, I am going to suggest and recommend for you to get a life proof case. Life Proof case does have a life time warranty. The life proof case does protect your iphone from water. It is only up to six feet. Hope this help you. Respectful, Scott Dollar From: Sieghard Weitzel <mailto:[email protected]> Sent: Thursday, January 07, 2016 2:41 PM To: [email protected] <mailto:[email protected]> Subject: Lost iPhone 6S - insurances do sometimes pay Hi all, So, for those who didn’t read this before, I was visiting my family who own a working cattle ranch in northern British ?Columbia over Christmas. I went for a walk at -28 Celsius on December 22 and after getting to the end of the 1.3 Km long driveway of the ranch I realized my brandnew iPhone 6S was no longer in the chest pocket of my jacket. To make a long story short, I went home and immediately tried “Find my iPhone” using my wife’s iPhone 6 and also tried to call my number. Calls went straight to voice mail and my iPhone showed as offline and I guess it is not too surprising that the phone would have turned itself off in these temperatures. My brother, sister in law and several of my nephews spent hours and hours searching the driveway, snow on the gravel driveway itself was compacted and next to it was maybe 10 inches of snow. We even bought a metal detector and searched certain spots where my tracks indicated I had walked into some deeper snow but after a total of at least 12 or 15 hours of searching over several days the iPhone remained mysteriously lost. There is, by the way, no way somebody may have found it and taken it because the ranch is very remote and nobody else drove along that driveway. I guess there is a small chance my new guide dog who was running around off-leash found it on the ground and thinking it was a toy or something picked it up and after carrying it off a ways may have dropped it. Anyhow, now that the holidays are over, I contacted my insurance broker since I added a small add-on policy to my home insurance which is supposed to cover my iPhone in case of loss or theft which are situations where Apple Care will do nothing for you. I added this policy a few years ago when I travelled to the Philippines quite a bit to visit my then girl-friend and now wife because in countries like this phone theft especially of an iPhone is very common. The policy is I think about $30 a year and has a $100 deductable. I explained the situation to my insurance broker, they called the insurance company and registered a claim, a few hours later I received a call from a very friendly young lady to whom I explained everything again while she was recording it and taking notes. Once that was done she told me right then and there that they would cover replacement cost of up to $1,029 which is the cost of an iPhone 6S 64 Gb here in Canada. I had bought the phone on contract for $480, but the insurance company will cover full replacement cost and she told me I can basically go ahead and order a new phone, submit the invoice once I have it and I will then get a cheque for $1,029 + applicaple taxes and less my $100 deductable. She also said I was free to purchase any iPhone and if I decided to buy a more expensive model I would still get the cheque but of course anything on top of what my 6S cost would be my responsibility. I must say that I was very impressed wit the coverage and the service I received. For once I did not feel like I was treated like a criminal which sometimes seems to be the case when you try to claim something from an insurance company who often will try to do anything so they don’t have to pay. After having had a chance to use my Mom’s iPhone 6S Plus I decided I’d spend the extra $130 and I ordered a 64 Gb space grey iPhone 6S Plus, of course I also had to shell out the cost for a new Apple Care plan so in the end it will cost me $300 or so to replace the lost phone, but still better than nothing. Of course there is a small chance we may find the lost phone in April or so when the snow is gone and since I also have Apple Care for it, I guess I could theoretically get a replacement from Apple since I assume that after 4 months in the snow and going through the melting process my 6S won’t work any more. If it still does work I’ll be sure to contact Apple to tell them how tough their phones are *smile*. Just received a ship notification for my new phone an hour ago, so I should get it some time next week. Best regards, Sieghard -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at [email protected] <mailto:[email protected]> The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected] <mailto:[email protected]> . To post to this group, send email to [email protected] <mailto:[email protected]> . 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