Hello
I recently got notified to renew a premium podcast subscription. I was given
instructions on how to manage my subscriptions through I Tunes on my phone.
Once signed in to My Account, I saw everything but the manage subscriptions
button. I saw payment, buy, change account info, but nothing to do with
subscriptions other than e mail subscriptions. Neither did I get to a place
where I saw any of the subscriptions listed that I had paid for such as WTF
or Howl.
I was told to go through I tunes in settings which I did. I found
various pages on the Apple site for managing my info but once again nowhere
did I see how to manage my subscriptions.
I was told not to do this through the actual App which I had
downloaded on the phone. When I did that I did see a place to auto renew
once logged into my account but it could not be activated. In fact, a
sighted friend did not see the same info on the page as voice over spoke to
me.
Is it time to call Apple Accessibility, or is someone on list
familiar with this issue and figured it out enough to tel me what step or
place I am not getting to.
I am a bit confused about why a company that publishes an App for an
I phone cannot help you manage your account if you signed up for it using
your phone, as opposed to a computer. There is I Tunes then there is the
HowlApp
. I purchase my subscription to Howl via I Tunes. Why are the two not equal,
or why is customer service for that App not able to see my subscription
info?
Deidre
--
The following information is important for all members of the V iPhone list.
If you have any questions or concerns about the running of this list, or if you
feel that a member's post is inappropriate, please contact the owners or
moderators directly rather than posting on the list itself.
Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you
can reach Cara at [email protected]
The archives for this list can be searched at:
http://www.mail-archive.com/[email protected]/
---
You received this message because you are subscribed to the Google Groups
"VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an email
to [email protected].
To post to this group, send email to [email protected].
Visit this group at https://groups.google.com/group/viphone.
For more options, visit https://groups.google.com/d/optout.
