Hi Wayne,

I would try to isolate the issue. From what you said there are 5 variables 
involved:

1. the power bar plugged into your wall outlet which you said you already 
changed
2. the Apple wall adapter which is plugged into your power bar
3. the Lightning cable
4. The Apple battery case
5. The iPhone itself

OK, so you can't really do anything about the iPhone itself and you said you 
already changed the power bar and Lightning cable. This leaves the Apple wall 
adapter, maybe you have another one or a third-party USB adapter, you can use 
any one you have and, for that matter, you could try the Apple wall adapter 
when charging another device, maybe you have a Bluetooth headset, speaker or 
keyboard.
I am not exactly sure how the Apple battery case works. I assume it is 
permanently on the phone and connected to the phone's Lightning port and that 
the case itself has a Lightning port where you plug it in. If so I would take 
the case off for a day or two and plug the Lightning cable directly into the 
phone. If that works consistently there is always a chance the case is 
defective.
If you still find the phone doesn't start charging after establishing your wall 
adapter and Lightning cables work (I would also try and remove the power bar 
completely for testing, you should definitely go to an Apple store. Maybe some 
dirt is in the Lightning port of either the phone or the case preventing a good 
connection or it could simply be a hardware issue.
Another good way to test your Lightning cable with just the phone is by 
plugging it into a computer. If it's connected to a USB port on the computer 
and it works reliably but it does not when using the wall adapter then maybe 
the wall adapter is defective. The phone won't charge as fast when it's 
connected to a computer, but it will charge and you can test it that way.


Regards,
Sieghard

-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of 
Wayne Merritt
Sent: Tuesday, May 10, 2016 6:52 AM
To: viphone <[email protected]>
Subject: Problems charging iPhone

All,
I am having some issues charging my iPhone 6S with the Apple Smart Battery 
case. Up until about 10 days ago I wasn't having any problems at all. I started 
noticing that my phone was not charged over night. I always plug it in by my 
bed so it can charge over night. I had been plugging it into a power strip with 
a 6 foot chord. I started noticing that when plugging my phone into the 
lightning cable, several of the outlets did not register that the phone was 
plugged in, meaning I did not get the audible tone or vibration when plugging 
the phone in. I tried a few different outlets and finally disconnected the 
power strip, replaced it with another shorter strip but attached an extension 
chord to the new shorter strip, and plugged my iPhone square plug and lightning 
cable into that. I did the switch a couple of days ago. Sunday night the phone 
charged without any trouble. Last night when I plugged the phone in, there was 
a delay of several minutes before the phone made the audio tone and displayed 
the charging message. However, that didn't last long since within 30 seconds, 
the phone had gone back to being on battery status even though it was securely 
attached to the lightning cable. When this issue first came up, I switched 
lightning cables and that worked for awhile, but I'm wondering if I need to 
swap lightning cables again. Short of going to an Apple Store, I can't figure 
out what might be going on. Granted, I've got the smart battery case on my 
iPhone 6S, which means the battery should last all day and into the night and 
shouldn't be an issue. But my battery does not last nearly as long if it starts 
at 50 percent or 80 percent when I unplug it from the charger, after a night of 
not charging. Anyone have any ideas? Since this appears to be a random issue, 
how would I explain it to Apple, since if they plug it in, the phone is likely 
to register that it is connected to a charger.
I don't want for it to seem like nothing is wrong, and then come home and have 
the same issue come up.

Thanks,
Wayne Merritt

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