Hi Chip and all,

It took about 45 minutes to get someone in Echo tech support, and I'm not 100% 
sure he grasped what my issue was, but he is supposed to be contacting the 
engineers involved in the project, so maybe something will happen. I'll let you 
know if anything does.

Best,
Anna



> On Oct 13, 2016, at 5:43 PM, Chip Orange <lists3...@comcast.net> wrote:
> 
> Hi Anna,
>  
> Good luck with contacting Amazon … I’ve been contacting them with issues 
> since I purchased my Echo a couple of months ago, and I haven’t had a single 
> issue cleared up.  Actually, the Alexa web site is less accessible today than 
> it was when I started.
>  
> Chip
>  
>  
> From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> 
> [mailto:viphone@googlegroups.com <mailto:viphone@googlegroups.com>] On Behalf 
> Of Woody Anna Dresner
> Sent: Thursday, October 13, 2016 1:29 PM
> To: viphone@googlegroups.com <mailto:viphone@googlegroups.com>
> Subject: Re: THE ALEXA APP?
>  
> Hi,
>  
> I just did some experimenting, and when I play a Kindle book on 
> Alexa, the chapters are no longer listed in the Now Playing section of the 
> Alexa app. Maybe this is because of the recent update to the Alexa app. They 
> are still listed at
> alexa.amazon.com <http://alexa.amazon.com/>.
> I went there with my computer and was able to navigate by chapter. I thought 
> it might be possible to go to that site on my phone and read Kindle books 
> that way, but it didn't work; I was just prompted to download the app. I 
> guess it's time to contact amazon.
>  
> Best,
> Anna
>  
>  
>  
>> On Oct 13, 2016, at 12:06 PM, Mary Otten <motte...@gmail.com 
>> <mailto:motte...@gmail.com>> wrote:
>>  
>> OK, so it's a Kindle book that you're reading them, not an audible one. 
>> Thanks for the explanation. I have an android device that I like to read my 
>> Kindle books on, because I like that voice better. So you are a more 
>> advanced user in this area than I. Thanks for the education.
>> Mary
>> 
>> 
>> Sent from my iPhone
>> 
>> 
>> On Oct 13, 2016, at 8:27 AM, Melissa Tucker <melissatuck...@att.net 
>> <mailto:melissatuck...@att.net>> wrote:
>> 
>> According to the echo, you have to move in chapters with the alexa iphone 
>> app.  You are correct that there is no mac app.  I like the alexa voice so I 
>> was trying to get a book to start over, but am prompted to use the app to 
>> navigate.  I may have to listen to the book with voice over, but thought I'd 
>> try to figure this out first.  Didn't mean to confuse anyone.
>> 
>> On Oct 13, 2016, at 11:09 AM, Mary Otten <motte...@gmail.com 
>> <mailto:motte...@gmail.com>> wrote:
>> 
>> Hi Melissa, I am confused by your message. You mentioned that you can't get 
>> the Alexa app to move in a book, then you ask about the Mac. I didn't know 
>> there was an Alexa app for the Mac. I thought it was just for phones or 
>> tablets. And I was also not aware that you actually read books from within 
>> the app. I use my echo for reading books if I want to do that, which I 
>> seldom do. If you're on an iPhone, why not just use the Kindle app or the 
>> audible app to read books? I'm really confused here it was my understanding 
>> of the Alexa app is kind of a supplement to the echo, because you have to go 
>> there to do things like look at skills or get rid of things from shopping 
>> list or add to your briefing at Cetera.
>> Mary
>> 
>> 
>> Sent from my iPhone
>> 
>> 
>> On Oct 13, 2016, at 7:47 AM, Melissa Tucker <melissatuck...@att.net 
>> <mailto:melissatuck...@att.net>> wrote:
>> 
>> As usual, after upgrading to ios 10, I can't get the alexa app to start a 
>> book over, or move from chapter to chapter.  I can get it to rewind a few 
>> seconds, and fast forward.  Is anyone successfully using this app or able to 
>> move around a book with a mac computer?  Thanks for any suggestions on this.
>> 
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