I agree. I have sent to Rumba customer support response on to the Neato Support Team, asking they forward the message to Tier 3. This just might get their attention. Keith
From: [email protected] [mailto:[email protected]] On Behalf Of Sieghard Weitzel Sent: Friday, December 02, 2016 6:05 PM To: [email protected] Subject: RE: Roomba 980 is the iRobot app accessible? Certainly a much more encouraging message than the one I received from Neato Robotics even though the Neato is less expensive and gets better reviews. Regards, Sieghard From: [email protected] [mailto:[email protected]] On Behalf Of pholdstock Sent: Friday, December 02, 2016 4:01 PM To: [email protected] Subject: Re: Roomba 980 is the iRobot app accessible? Hi. I have just placed an order for a Roomba 980 and please see below the reply I received from Irobot regarding accessibility of the app. Seems very positive :-). Dear Mr. Holdstock, Thank you for contacting the iRobot Customer Care. We are happy to hear that you are interested in our products. The iRobot is aware about the voice-over which is available on the Apple mobile devices and we are working to improve the iRobot Home App and to make it easier to use for the visually impaired people. I have forwarded your e-mail to our development department. The Home App is under constant development and it is updated regularly. I will inform you as soon as possible if there is new update particularly of the voice-over technology. I would also like to thank you for your feedback, it is very important and will help to improve the robot's features even further. Kind regards, Sibin iRobot Customer Care Sent from my iPhone On 28 Nov 2016, at 16:53, Marie <[email protected]<mailto:[email protected]>> wrote: I have no pets so I named my Neato Willard and keep thinking I will tape an MP3 player onto the top with dog sounds. He is now a part of my family. and my friends love it. LOL! From: 'Sandratomkins' via VIPhone Sent: Monday, November 28, 2016 2:10 AM To: [email protected]<mailto:[email protected]> Subject: Re: Roomba 980 is the iRobot app accessible? Hi, Yes, I have had both Roombas and now a Neato Connected. The Roombas were pre the most recent incarnation, thus, not running with an app. So, I can't speak to that side of things. I always loved my Roombas, but the Neato is, really, a new generation and incredibly effective and efficient! When I first downloaded the app, it was accessible up to about 90 percent, only the battery status was not viewable. Unfortunately, the last two versions allow for only the most simple of commands, though, the battery status is now viewable. This means that they can do it, obviously, they just need to commit to accessibility. I tried to write them a report re this, but found, ironically, that my iPhone 6, running the latest version of IOS, would not write in the edit field on their support page! This is an IOS problem and not a Neato one. I suppose we just have to learn to accept the accessibility is something that we need to keep reminding the various developers about. However, and I imagine that this applies to Roomba too! The Neato connected is usable, at its most basic level, just by pressing one or other of the two buttons. It can be used, without the app and it will do its job, you just have less control over modes etc. Luckily, I have the original app on my iPhone 4s, so can do everything, including seeing the battery status on my 6. Just as an aside, I have found, since IOS 10, I have been using my 4s more and more, which is running 9x. more than anything, I wish we could, easily, revert to previous versions of apps when we discover new accessibility issues. I don't have the use of a computer, using my iPhone, independently, so iTunes backups are not a possibility for me and I don't really like the Cloud.... In short, speaking for the Neato, not having the latest Roomba, we can, certainly, use it, but for full functionality, the app needs to be rewritten with accessibility in mind. However, I would like to say that the Neato is the easiest of all the Robot Vacuums, that I have seen or read about, to maintain, empty and find. It has an excellent navigation system, better than my own! and, almost, seems to have its own character!! I love the way it takes a running jump when it encounters a particularly difficult threash-hold, going into my porch. And when it gets itself into a tight place, it is wonderful to see it lift its bottom and try to extract itself, almost virtically! I would encourage all owners of these divices to contact, IOS being capable, the developers to tell them that you are a VIP owner and need them to be aware of VO when putting out app updates. Happy hoovering! Sandy. sent from the dark side of the moon On 27 Nov 2016, at 17:17, Kramlinger, Keith G., M.D. <[email protected]<mailto:[email protected]>> wrote: Yes, and I believe Sandy Tompkins on this list has had both Rumba and Neato products, and she seemed to much prefer the Neato. The neato currently has some app accessibility issues with VoiceOver, but I’m still using mine successfully, although not as efficiently as I could with better accessibility. I direct message NeatoRobotics via Twitter on Wednesday asking them to make their iPhone app fully VoiceOver enabled for blind users. I received a response direct message from them several hours later thanking me for bringing this to their attention, and that they had forwarded the request on to engineering. Of course, there’s no guarantee that anything will be done. I’ve made the same suggestion through their customer support twice previously without evidence of change in their 2 recent app upgrades. But, as Mark Taylor pointed out to me, companies seem to have different and possibly more impactful representatives on their social media streams. I encourage others interested in this to either direct message NeatoRobotics, or another avenue of their choice. It’s clearly in their interest to address these changes. Thanks, Keith From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Sieghard Weitzel Sent: Sunday, November 27, 2016 11:09 AM To: [email protected]<mailto:[email protected]> Subject: RE: Roomba 980 is the iRobot app accessible? Hi Don, Make sure you also check the Neato Connected robotic vacuum, it’s a bit cheaper and gets much better reviews across the board. It’s been discussed here quite a bit. I believe the app is accessible with some issues, but it sounds from what Shaf said that this is also the case for the Roomba. Regards, Sieghard From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Don Breda Sent: Sunday, November 27, 2016 4:42 AM To: VIPhone google group <[email protected]<mailto:[email protected]>> Subject: Roomba 980 is the iRobot app accessible? Well the subject says it all. A friend is considering getting one and I wanted to be sure the vacuum and the app were a good combination. Thanks in advance. Don -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. 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