Hi, I’m just curious if this is happening only in iOS 10.2. I haven’t been following this thread closely, so I apologize if this is already well known, but it seems this topic is new since then.
Keith From: [email protected] [mailto:[email protected]] On Behalf Of Chip Orange Sent: Saturday, December 24, 2016 2:04 PM To: [email protected] Subject: RE: KNFB Keeps throwing me out Hi all, Any of us who have experienced this should write a note to [email protected]<mailto:[email protected]> to let them know (I just did). I also let them know that this is becoming the subject of public discussion in the VIPhone mailing list, so they understand this may be used by those who are considering whether or not to purchase this app. For the price, I certainly feel we have the right to expect better tech support than the app seems to get, especially since there are free OCR apps available. I also discussed this in my app store review, but I also tried to be fair and said that when it works, it’s very good. So, please do write to them if you are also experiencing any difficulties. Chip From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Cristóbal Sent: Saturday, December 24, 2016 12:07 PM To: [email protected]<mailto:[email protected]> Subject: RE: KNFB Keeps throwing me out Sounds exactly like what I experience with my SE. needless to say, the KNFBReader experience is less than inspiring. I find myself using other apps like Prismo and iDentifi more often because of this. From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of [email protected]<mailto:[email protected]> Sent: Friday, December 23, 2016 7:04 PM To: [email protected]<mailto:[email protected]> Subject: Re: KNFB Keeps throwing me out I've tried deleting and reinstalling, as well as closing all apps in the app switcher before starting, and neither of those things really helped. I get tossed out of KNFBReader pretty often. What also happens a lot is that I get no field of view report. It just mays "no report available." Also, another thing that'll happen is that when I get a successful picture and then press the back button after all the text has been read, it just sits there and doesn't go back to the main screen. I have to completely close the app to restore functionality. Thanks, Ari On Dec 23, 2016, at 4:37 PM, Sieghard Weitzel <[email protected]<mailto:[email protected]>> wrote: I have a 6S Plus as well and this has never happened to me. I would delete KNFB and reinstall it, I believe somebody else also mentioned that maybe because iut does use a fair bit of resources (all the OCR is done on the phone and not in the cloud) that it is a good idea to close some apps if you have many of them open. I habitually close my apps throughout the day so I rarely have more than 2 or 3 of them open. Regards, Sieghard From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Chip Orange Sent: Friday, December 23, 2016 4:32 PM To: [email protected]<mailto:[email protected]> Subject: RE: KNFB Keeps throwing me out Yes, I’ve recently purchased KNFB, and I would say 1 out of 4 or 5 times it just throws me out after taking the picture (using my 6S plus). Chip From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Blind Treasures {Your One Stop Shop} Sent: Friday, December 23, 2016 5:44 PM To: [email protected]<mailto:[email protected]> Subject: KNFB Keeps throwing me out I am running the latest update to my IPhone 6s and when using KNFB to scan a document, 2 out of 3 times I will get thrown out and have to go back in. Has anyone else had this issue? I did try reinstalling but no improvements. 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