We are formerly Brighthouse now spectrum. They are calling me after January sixth with an estimated time of arrival for the set top box.
They gave me the video portal on the PC in the meantime. However it is for the most part useless. And I only bothered with it twice. Now it does not even load. When I asked about audio description I was told it required sighted assistance. My current remote does not even have a SAP button or any audio button on it. I am currently dealing with an escalation tech in their accessibility department. He is willing, friendly, and knowledgeable. But He is not from Brighthouse. And he said that the major issue right now is trying to unite Time Warner, Charter, and Brighthouse into one compliant platform. From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Michael Maslo Sent: Friday, December 30, 2016 1:03 PM To: Viphone <viphone@googlegroups.com> Subject: Re: OT my experience with spectrum re accessibility Welp spectrum is headed to my house. I will see what I get. This <https://itunes.apple.com/app/apple-store/id922793622?pt=814382&mt=8&ct=how_i_email> is how I Email now On Dec 30, 2016 at 11:16, <Terri Stimmel <mailto:icecreamlove...@outlook.com> > wrote: Hi Michael, and list, I received a new set top box. Apparently, these are quite new, and the people with Charter, or Spectrum, are just starting to get training about the narrative guide. When the man came out on Tuesday, he told me that he was just shown how it worked on Monday. However, he was the most helpful person I have ever seen. He didn't leave until he got a box that worked properly, and until he could show me the guide. Apparently, some of the boxes seem to be having problems loading the guide, and getting signals as they should. Anyway, there is one DVR model that has the narrative guide, and one digital box that has the narrative guide. I am able to go through the channels. I hear what channel I am on, what show is on at the moment, and how long it will last. There is a way to figure out what season and episode of the show you are on. However, even though I have done this twice now, I do it on accident. So I never know how I did it. I can also access the on-demand features. I can look at tv shows, or movies. I can view by network, and even different catagories, such as family. There might be more I can do with this. But this is what I can think of at the moment. I can also access my DVR. So far I haven't tried to record anything. But I do know that I am able to do this. Although, I don't know much about the DVR at the moment. I need to play around with it more. I do know that so far I can't search for shows or movies, and I can't access the DVR settings. The guide does tell you this, when you go to these options. There may be a few other things I am not able to do. But this is what I know of at the moment. I am really enjoying this guide. I am actually pretty impressed with it. I honestly didn't think it would be as good as it is. One thing I don't like, is that it kind of pauses the show, so you can hear what the guide is saying. Now that I do like. But sometimes, it will let the show play, but still read all the information. When this happens, I can't always tell what the guide is saying. So I have to go up, or down to another channel, then go back to that certain channel. I hope this is helpful to someone. I also hope that eventually, sooner than later, all of you will have this accessibility. Terri On 12/30/2016 10:49 AM, Michael Maslo wrote: Hi terry I wish I know how to do a podcast but don't. My question is what type of equipment did you receive? What are you able to do with it? This <https://itunes.apple.com/app/apple-store/id922793622?pt=814382&mt=8&ct=how_i_email> is how I Email now On Dec 30, 2016 at 10:36, <Terri Stimmel <mailto:icecreamlove...@outlook.com> > wrote: Hi everyone, I would gladly make a demo. But I honestly have know clue as to how to do such a thing. Nor do I believe I have the equipment. However, if someone would contact me off-list and give me an idea as to how I might do this, then I would know if I really could, or not. Thank you, Terri On 12/29/2016 2:35 PM, Casey wrote: > Hi okay since we are talking about these boxes and charter > accessibility with them. > Can someone that has one of these talking boxes please do A podcast on > this. > So we can get an idea on what this box can all tell us and just how > usable it will be or would be if we would be able to get the talking > boxes and not the lap top. > > -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. 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