I interpet the instructions as follows..
1 remove the old sim card from your phone. 
2 install the new sim card into your phone that is from your new cell phone 
carrier. 
3 follow the setup process after installing the new sim card. 
4 make a backup copy of your phone. 
5 restore your phone to manufactory settings. 
6 restore your phone using the backup you just made. 

Donna
> 
> The following makes no sense to me. Can anyone interpret? Thanks!
>  
> Cher
>  
>  
> We have reviewed your request and confirmed that the device may be unlocked. 
> Please follow the unlock instructions below to unlock your device. Please 
> allow 24 hours upon receipt of this notification to complete the unlock 
> process. 
> 
> 1) Using a Non-AT&T SIM Card: 1) Remove your SIM card and insert the new SIM 
> card. 2) Complete the setup process. 
> 2) Using an AT&T SIM Card 1) Back up your iPhone. 2) When you have a backup, 
> erase your iPhone. 3) Restore your iPhone from the backup you just made. 
> 
> 
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