Sorry I never explained that fully, Alan. It is locked on ATT and same phone is 
going to different carrier. Thanks for your helpfulness.

 

Cher

 

 

From: [email protected] [mailto:[email protected]] On Behalf Of 
Alan Lemly
Sent: Wednesday, January 4, 2017 6:42 PM
To: [email protected]
Subject: RE: Can you interpret these AT&T unlock instructions?

 

Cher,

 

I'm using the term erasing in order to have your ATT iPhone fully unlocked as 
being the same as Settings, General, Reset, Reset all settings. This will 
completely erase all the phone's content and settings with the exception of 
leaving the iOS version in place.

 

I never quite figured out where you were in the unlocking of this phone but I 
guess that's not important. It sounds as if you'll be using the phone going 
forward and that it used to be a locked ATT iPhone so if the former owner took 
the steps with ATT to have it unlocked, you'll need to reset all settings to 
complete that process. Hopefully, you'll have a backup of your previous phone 
to restore to this unlocked one. Depending on whether this phone is newly 
acquired by you or just one you've unlocked and are continuing to use, you'll 
need to either leave your SIM card in it if you previously used it or put in 
the SIM card of your provider.

 

Alan Lemly

 

From: [email protected] [mailto:[email protected]] On Behalf Of 
Cher Bosch
Sent: Wednesday, January 04, 2017 10:55 AM
To: [email protected]
Subject: RE: Can you interpret these AT&T unlock instructions?

 

Thanks Donna, Sieghard, and Alan. I still can’t see the logical part of these 
instructions- but will follow with an additional question or two.

 

Is ‘erasing’ exactly the same as Settings, General/ Reset? 

2) AT&T never says to put in the new carrier’s sim card at the end, but that is 
the only one logical thing I can see about this process!

 

Cher

 

 

From: [email protected] [mailto:[email protected]] On Behalf Of 
Sieghard Weitzel
Sent: Tuesday, January 3, 2017 4:40 PM
To: [email protected]
Subject: RE: Can you interpret these AT&T unlock instructions?

 

More or less correct except that when you restore the backup via iTunes you 
should put in the old AT&T SIM to complete the unlock process.

 

 

From: [email protected] [mailto:[email protected]] On Behalf Of 
Donna
Sent: Tuesday, January 03, 2017 12:00 PM
To: [email protected]
Subject: Re: Can you interpret these AT&T unlock instructions?

 

I interpet the instructions as follows..

1 remove the old sim card from your phone. 

2 install the new sim card into your phone that is from your new cell phone 
carrier. 

3 follow the setup process after installing the new sim card. 

4 make a backup copy of your phone. 

5 restore your phone to manufactory settings. 

6 restore your phone using the backup you just made. 

 

Donna

 

The following makes no sense to me. Can anyone interpret? Thanks!

 

Cher

 

 

We have reviewed your request and confirmed that the device may be unlocked. 
Please follow the unlock instructions below to unlock your device. Please allow 
24 hours upon receipt of this notification to complete the unlock process. 

1) Using a Non-AT&T SIM Card: 1) Remove your SIM card and insert the new SIM 
card. 2) Complete the setup process. 
2) Using an AT&T SIM Card 1) Back up your iPhone. 2) When you have a backup, 
erase your iPhone. 3) Restore your iPhone from the backup you just made. 

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