Hi all I am still having this exact same problem with my IPad Mini 4. I tried everything - erasing all the content, resetting network settings, restoring it as new etc, but it's still persisting in shutting down with no warning (not even a low battery alert). I took it to an Apple Store who ran diagnostics and said that, apart from the unexpected shut-down history, all was fine. However, it's still continuing to do this, so I may well go back to see if I can get it replaced.
Eleanor Sent from my iPad > On 16 Feb 2017, at 01:27, Donna <merma...@bellsouth.net> wrote: > > My problem had nothing to do with the temperature. My home is kept at 70 > degrees year round. If you have Apple Care I definately would have the phone > replaced. If you google the problem you will find several articles that > references this problem & Apple having to replace the batteries in some of > the 6 & 6s iPhones. > > Donna > >> I had a similar issue with my 6S Plus, but only when it was a bit cold >> outside. This happened a few times in October when I was in Calgary and it >> wasn't even that cold, around or just above freezing (0 to +3 Celsius, so >> low to mid 30's F). I went to the Apple Store and they also said the battery >> tested fine, after it did this a few more times I went back and another >> genious helped me, I explained that it continues to do this and since I have >> Apple Care Plus he said he could give me a replacement phone. I have never >> had this issue since and I have used it now in December and January when it >> was much colder, as low as about -25 or -28 Celsius (-12 to -18 Fahrenheit). >> Of course I would usually have it under my jacket, but I have pulled it out >> in these temperatures and used it just as I did with the old one and where >> the old one shut down this one works fine. Not sure if you live in a cold >> place and also I don't know if it does it a lot or every time, but if it >> does I'd simply insist on a replacement. >> >> Regards, >> Sieghard >> >> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf >> Of Donna >> Sent: Wednesday, February 15, 2017 3:40 PM >> To: viphone@googlegroups.com >> Subject: Re: Iphone 6 unexpected shutdown >> >> I had this exact problem with my iPhone 6 that I got in mid December 2014. >> The problem started in July 2016. The phone would unexpectedly would shut >> down with displaying the low battery alert. The problem started out >> happening like you described, when the battery had 3%, 7%, 11% it would turn >> off. I would let my battery completely go dead once a week & only would >> charge the battery when it had 3-5% battery life left. This problem lasted >> about 3 months, then I started noticing that my battery would go from 100% >> charged to 50-60% charged in less than 30 minutes & would unexpectedly shut >> down without a low battery alert when the battery was 20-30% battery >> remaining. My iPhone was still under warranty with Square trade in November >> 2016, so I sent it off to be serviced. My iPhone had several pixils that had >> burnt out & according to Square Trade there was a problem with my battery >> when it was tested. My iPhone works great now. >> >> Donna >> >> Hello group, >> >> i have an Iphone 6 64GB purchased in July 2015. Noticed that the phone will >> randomly shut off sometimes with 11%, 5% 3% battery power remaining. Looked >> on line at apple's page and my device is not eligible for a battery >> replacement. Erased all content and settings/ restored the Iphone through >> Itunes (as new and re-installed the software 10.2.1.) Went to apple store in >> North ridge a few weeks ago the employee that helped me ran a battery >> diagnostic showed me that it passed. The girl said it could be hardware >> related.. I make sure to charge the phone to 100% as often as possible. >> >> What are everyone's thoughts? has anyone else experienced this? my plan >> since i still have apple care is to replace my 6 with a new Iphone 6 >> directly from Apple. 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