Just call Aplle support for this kind of problems. From: Jeffrey Turner Sent: Saturday, April 01, 2017 8:23 AM To: [email protected] Subject: RE: Is IOS 10.3 available for iPhone 5?
Hi Sieghard, I thought I had read that the 5 was supported, so was puzzled when it did not show up under software updates on my clients’ phones. We were going through the recommended process of backing up their phones, emptying the ap switcher,, turning off their phones for 30 seconds, and then updating, but both their phones insisted their software was up to date, even though they only have version 10.2.1. Oh, and yes, they were both plugged into live power and connected to WI/FI at the time. I know sometimes Apple rolls things out geographically, and they are in Georgia while I am in Arizona, but I thought by now the whole U.S. would be covered. They may be able to stop att an Apple Store on Sunday, so perhaps they will have an anser for us. I’m glad you have written proof from the Apple website that the 5 is supported. Maybe they won’t think I’m totally bonkers. Thanks, Jeffrey From: [email protected] [mailto:[email protected]] On Behalf Of Sieghard Weitzel Sent: Friday, March 31, 2017 2:59 PM To: [email protected] Subject: RE: Is IOS 10.3 available for iPhone 5? Hi Jeffrey, I am not sure why your clients don’t see the update, the iPhone 5 is definitely still capable of running iOS 10, only the iPhone 4S and older devices are no longer compatible with iOS 10. Can you let us know if they have iOS 10 and don’t see the update to 10.3 or do you mean they are still on iOS 9 and don’t see an option to update to iOS 10? Make sure they indeed have an iPhone 5 because support for the 4S definitely stopped with iOS 9. They should probably make a backup, close all apps and then reboot the phone and try again, also make sure they are connected to Wifi. Feliciano, if you don’t believe me that the iPhone 5 can have iOS 10, here is a list of supported devices copied directly from Apple’s website: iOS 10 is compatible with these devices. iPhone iPhone7/7 Plus iPhone 6s/6s Plus iPhone 6/6 Plus iPhone SE iPhone 5s iPhone 5c iPhone 5 iPad iPad Pro 12.9-inch iPad Pro 9.7-inch iPad Air 2 iPad Air iPad 4th generation iPad mini 4 iPad mini 3 iPad mini 2 iPod iPod touch 6th generation Best regards, Sieghard From: [email protected] [mailto:[email protected]] On Behalf Of Feliciano Godoy Sent: Friday, March 31, 2017 1:00 PM To: [email protected] Subject: Re: Is IOS 10.3 available for iPhone 5? Correct. Regards, Feliciano For tech tips and updates, LIKE www.facebook.com/theblindman12v Follow www.twitter.com/theblindman12v On Mar 31, 2017, at 12:51 PM, Jeffrey Turner <[email protected]> wrote: My clients do not have the upgrade available to them in software updates. Is this because they are using iPhone 5? Thanks, Jeffrey -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/viphone. 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