Thanks from me also on this suggestion on fixing the T-Mobile issue. I haven't logged into the app in quite some time. So when I wasn't able to get passed the dimmed log in button, I thought that something was wrong with my log-in information.
Wayne On 6/17/17, Mary Otten <[email protected]> wrote: > Thanks, Julian. It never would have occurred to me to do the 3D Touch. > Mostly because I don't think I've seen it used within a nap, and also > because I wouldn't suppose T-Mobile would do something like that that would > lock a lot of people out of logging in. But the 3D Touch did work so thank > you. > Mary > > > Sent from my iPhone > >> On Jun 16, 2017, at 8:29 PM, Julian <[email protected]> wrote: >> >> , >> >> I was also experiencing the very same issue today. The solution I found is >> to 3D Touch, in other words press in on the login button even though it >> says dimmed. When I did this, I was able to login successfully. It is true >> that my user ID wasn't showing either, I just have to type my password >> then do the 3D Touch on the login button. In case you do not have is >> capable of 3D Touch, you might try doing the pass-through adjuster, double >> tap and hold, and see if that will work. Good luck. >> >> Sent from my iPhone >> >>> On Jun 16, 2017, at 4:47 PM, Mary Otten <[email protected]> wrote: >>> >>> Since the most recent update to the T-Mobile app, when I open the app, it >>> doesn't show my T-Mobile ID, and it does ask me to enter my password. >>> When I do so, the "stay logged in" button is available supposedly, but >>> the "login" button is always dimmed. Always before, it showed my T-Mobile >>> ID and then asked me to enter the password for that ID, which I would do, >>> and then I could login. Whether or not I have actually typed my password, >>> the status of the two buttons I mentioned above is always the same. And >>> "stay logged in" does nothing when I tap on it. I also tried tapping on >>> the "login" but of course that didn't do anything because it's dimmed >>> out. Any suggestions? AnyOne else having this problem? >>> Mary >>> >>> >>> Sent from my iPhone >>> >>> -- >>> The following information is important for all members of the V iPhone >>> list. >>> >>> If you have any questions or concerns about the running of this list, or >>> if you feel that a member's post is inappropriate, please contact the >>> owners or moderators directly rather than posting on the list itself. >>> >>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>> [email protected]. Your list owner is Cara Quinn - you can reach Cara at >>> [email protected] >>> >>> The archives for this list can be searched at: >>> http://www.mail-archive.com/[email protected]/ >>> --- >>> You received this message because you are subscribed to the Google Groups >>> "VIPhone" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to [email protected]. >>> To post to this group, send email to [email protected]. >>> Visit this group at https://groups.google.com/group/viphone. >>> For more options, visit https://groups.google.com/d/optout. >> >> -- >> The following information is important for all members of the V iPhone >> list. >> >> If you have any questions or concerns about the running of this list, or >> if you feel that a member's post is inappropriate, please contact the >> owners or moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor. 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