Go into the app, then into menu, then your trips and then look for past. If the 
trip happened other than today you want to go to the date and time of the trip. 
If it happened today can you have more than one trip look at the time of the 
trip. Double tap on the day and time. Flick it to the right path help and you 
will see one option that said I got overcharged. You can tap and that that way 
they will have a history of the trip as well. Hope this helps and take care. 
The person that you report to actually get a copy of the map that the card row. 
Take care.

Kay Malmquist
Ask me about healthy chocolate!
Yes, there is such a thing and it's good to. 
[email protected]
Sent from my iPhone

On Jul 14, 2017, at 10:05 PM, Marie Lyons <[email protected]> wrote:

It was way off! The pickup location was wrong as well as the drop off address. 
The distance was nearly twice what it really was. Incidentally, I took the trip 
home with Uber and that one had the correct address and distance. I did find 
the help tab and sent them the details. No, this wasn’t due to the grid.

Marie Lyons
> On Jul 14, 2017, at 10:43 PM, Andy Baracco <[email protected]> wrote:
> 
> How far off was it? They never do with me either, but it is not far off. They 
> are using a GPS locator system that makes an educated guess by parsing a 
> block into segments, as opposed to using actual street addresses.
> 
> Andy
> 
> ----- Original Message ----- From: "Marie Lyons" <[email protected]>
> To: <[email protected]>
> Sent: Friday, July 14, 2017 6:43 PM
> Subject: Uber
> 
> 
> I was overcharged! I received an email telling me my fee had been 
> recalculated. When I read through they didn’t have the correct address for my 
> pickup or destination. How do I make a complaint?
> 
> Marie Lyons
> 
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