Two suggestions: The volume for the speaker and headphones are two separate 
values. While it should be playing something through the speaker, press and 
hold the volume up button, and see if it turns up that volume. If, not, have 
you done a reset by holding the power and home buttons for about 15 seconds, 
then restarting your phone? If neither of these fix it, I hope somebody else 
figures it out. 

Arnold Schmidt 
 

Sent from  Arnold's  iPhone

On Sep 2, 2017, at 6:39 PM, Jessica |M <[email protected]> wrote:

Hi all,
I'm having a strange issue, where the sound from my phone will only work while 
I'm wearing headphones.  It started just recently, when I failed to pause a 
YouTube video before unplugging the headphones from the headphone jack.  The 
strange thing is, when I go to sounds, and adjust my sound volume, I can hear 
sound through both the speaker and the headphones, so I know the the speaker is 
in fact still functioning, but when I hit the back button, the sound resumes 
only in the headphones.  I've tried rebooting the phone a couple of times, 
without any luck, and while I've found a workaround by connecting it through 
Bluetooth to my Echo Dot, I'd rather get the speech working normally, if it can 
be managed.  If anyone has any ideas, or has had this happen to them, I'd 
appreciate any suggestions.  I've got insurance on the phone, which is an 
iPhone 6, so if needed I should hopefully be able to get a replacement, and use 
this one I've got now as a backup, but if I can fix it, I'd rather do that.

Jessica


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