Hello,

I get around the submit button issue by using my Bluetooth keyboard. This works 
fine.

Jeff

 

From: [email protected] [mailto:[email protected]] On Behalf Of 
Kevin Thompson
Sent: Friday, September 08, 2017 11:28 AM
To: [email protected]
Subject: Re: Contacting Uber?

 

Hello, unfortunately, even if you do try to email them, or send them a message 
in the app, unless you have some sight, you can no longer submit your message. 
For about the last 10 months, I have had this issue. Basically, before you 
start writing out your message, the submit button is there. However, once your 
message is complete, the only way the text can be submitted, is if a sighted 
person turns off voiceover, and hits the submit button. Unfortunately, I'm not 
sure if there is a way to email them, if you aren't either using the help 
section, or using one of your previous trips, and then you can only email or 
write about specific things. You could try going through Facebook, and either 
leaving a message on their Facebook page, or through Facebook messenger. That 
is the only option I can think of at this time.

KbtSent from my iPhone


On Sep 7, 2017, at 12:47 PM, Kathy Brandt <[email protected] 
<mailto:[email protected]> > wrote:

 


On Sep 7, 2017, at 11:46 AM, Jim Portillo <[email protected] 
<mailto:[email protected]> > wrote:

Good morning,

 

I’m wondering if anyone knows how one can directly contact Uber via email.  I 
use the Uber app on my iPhone all the time!  I keep being told that by going to 
the help section in the app or website that I can contact them that way or get 
my questions answered.  I’ve been going through all of the sections since 
yesterday and can’t seem to find what I’m seeking.  The help section is great 
for general questions, but my question is specific that needs a specific answer.

I know I used to be able to email them before, but I can’t remember how or 
where this is done.  If anyone can help me with specifics, that would be 
fantastic!

Thanks much.

Jim

 

 

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can't just emailed him anymore; I've written to them about this. You can only 
email if they have sent an email to you. It takes some doing, but within the 
help app, you have to go some place and hijack a topic that would have an edit 
box. I have written to them about this too. What you write can only be so long, 
because if it goes beyond whatever the length it is that they allow, you can't 
find the submit button.

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