Hi. Here's what I submitted as my review for Hulu. It looks like many of
their users are dissatisfied, so a fix could be in the works. How long does
it take for a review, even a bad one to show up in the app store?
I would have used the zero rating, but wanted to be nice. I am a blind user
and I use Voice Over to navigate my iPhone. I've been able to use Hulu for
over two years without difficulty. However, this 5.6 and 5.6.1 update has
broken this access and the app is now unusable. My automatic renewal has
already happened for September, but I'm going to cancel my subscription if
this issue isn't fixed. Judging from the other reviews, even your sighted
customers are not happy with this update. And yes, blind folks like a good
movie or TV show just as much as everyone else. I mostly like browsing the
older shows and movies, but some of the new ones are good, too. Please fix
this ASAP so I can go back to my old shows. Go to https://www.applevis.com/
for more info about Voiceover and how to make apps work for all.
Lisa Belville
[email protected]
I'm great at multi-tasking. I can waste time, be unproductive, and
procrastinate all at once.
----- Original Message -----
From: "Candy Lowe" <[email protected]>
To: <[email protected]>
Sent: Friday, September 08, 2017 5:31 PM
Subject: Re: Latest Hulu Update
Lisa, you're correct. There was a time when it didn't work too well, but I
did have some workarounds. This time it appears totally inaccessible as from
what I can see. I won't get rid of it today. I will wait maybe for another
update. Let me know if they answer your email about making it accessible.
Candy
Sent from my iPhone
On Sep 8, 2017, at 4:58 PM, Lisa Belville <[email protected]>
wrote:
Yes, same here. I guess that's an extra $8.49 I can put toward more
accessible apps. ,sigh>
I'm going to try to write to them first to at least see if they're
interested in making it work. If I remember correctly, it started working
after one of the updates in the 4.X build, but I don't think they put any
extra voice over access into it.
Lisa Belville
[email protected]
I'm great at multi-tasking. I can waste time, be unproductive, and
procrastinate all at once.
----- Original Message ----- From: "Candy Lowe" <[email protected]>
To: <[email protected]>
Sent: Friday, September 08, 2017 4:32 PM
Subject: Re: Latest Hulu Update
Lisa, I am so disappointed. I had updated the app but had not looked at
it. It appears to be totally in accessible.
instead of having a Watch list you now have my stuff. Anything you tap on
you can't read any of the results. I am really thinking about canceling it
I have had it for at least five years and had no problems up until now.
I hadn't used it for a while because I mainly use it with the new shows.
Everything was re runs so I just was waiting until the new season. Oh
well.
Sent from my iPhone
On Sep 8, 2017, at 12:55 PM, Lisa Belville <[email protected]>
wrote:
Hi, all.
I'm using an iPhone SE with iOS 10.3.3 and the latest version of Hulu
issued Wednesday. This is version 5.6. Since updating this app I can't
get past the first screen. It tells me to swipe to get started, and then
there are four pages which I can move to, but I can't get any additional
info about the app or it's programming. I've been a hulu subscriber for
a while, and their recent offerings have been fine as far as
accessibility goes. I'm wondering if there's a workaround, such as
turning VO off and tapping on something to get past this introductory
screen. I can't tell if there's something even on the screen, but I'm
assuming there is something but VO can only read that small part of it.
TIA for the help/info.
Lisa
Lisa Belville
[email protected]
I'm great at multi-tasking. I can waste time, be unproductive, and
procrastinate all at once.
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