I am in Canada where Hulu is not available, but I can definitely recommend contacting the company directly and via social media, if a couple of dozen people twee them and post on Facebook how accessibility for the visually impaired is now broken it will probably most effective. We all have seen examples of how powerful social media can be. As for the question how sometimes companies who have an accessible app at first later on release an update which breaks accessibility there is only one answer: these companies do not understand or care about accessibility. One great example where a company has understood accessibility and continues to understand it is Sonos. When I first bought some Sonos players (that is Sonos, the multi-room wireless music system) the app was useable, but far from fully accessible with lots of unlabelled buttons and some areas which didn't work for a blind user. Sonos is also a great example for what can happen if people are persistent in lobbying for better accessibility. I hounded them pretty relentlessly, but was by no means the only one and certainly don't claim I'm responsible for their change in attitude. In any case, I bought my first Sonos stuff in 2009 and I think it was in 2012 (hard to believe it's been 5 years) Sonos suddenly reached out to me and some of the others who requested improvements in accessibility to beta test a new version with Voiceover improvements. I have been beta testing Sonos ever since and inside a very short time the app was made fully accessible and all the many updates maintained that high standard of accessibility. At one point a feature called "TruePlay" which allows you to use your iPhones microphone to "tune" the sound of certain Sonos players was not accessible, but that was relatively short lived and it also was made accessible. Hopefully some dedicated people will find ways to contact Hulu which will matter, calling their support line is of course fine, but in my experience is probably one of the least effective ways to communicate these issues because most companies are outsourcing their customer support to call centres in th Philippines, India and other countries and these call centre agents at best can log these calls, but I sometimes doubt they ever find their way to the people who are really in charge of what needs to be improved. As Mark Taylor has sometimes pointed out, it can still be very effective to try and find out who the CEO is and to find out the address of their HQ and to then write a good old fashioned letter and spend a few Dollars to mail it as a double registered letter which means somebody at the company has to sign for it. In the case of Sonos who still has phone support in the US at their main office I called so often until somebody passed me on to a supervisor who ended up giving me the direct email of the person in charge of app development. I communicated with that guy a fair bit over the years and only if you manage to reach out to people higher up you will really accomplish something. This of course means that you need to be professional, friendly, objective and persistent. If you go on a rant about how it should be a given that the app should be accessibility and you threaten with a law suit or something like that you are not likely to be taken seriously and of course few of us can afford to hire a lawyer and really go that route which these companies of course know.
Regards, Sieghard -----Original Message----- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of MamaPeach Sent: Saturday, September 9, 2017 4:20 AM To: viphone@googlegroups.com Subject: Re: Latest Hulu Update I am sure they will fix it, they usually do. -----Original Message----- From: Mike Ulrich Sent: Saturday, September 09, 2017 5:55 AM To: viphone@googlegroups.com Subject: RE: Latest Hulu Update You know, I can never figure that out! Why do companies that want us blinks to spend our money with them, and originally put out a good accessible app, all of a sudden an update comes out and bingo; no more accessibility! I can think of many stores, shops and service providers; with garbage apps, and some with garbage websites! Michael D. Ulrich Just an ordinary average blind guy! Florida Council of the Blind Fundraising Committee Member !**********! FCB 7th Annual Blind Fishing Tournament! Saturday March 19, 2018! Cape Coral Yacht Club; 5819 Driftwood Pkwy. Cape Coral, Fl. 33904 !**********! Mike’s home phone: 239-540-7431 Mike’s cell phone: 239-565-5845 Mike’s email: mulr...@centurylink.net -----Original Message----- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Liz Ulrich and LD Hope Sent: Friday, September 08, 2017 7:06 PM To: viphone@googlegroups.com Subject: Re: Latest Hulu Update I just called HuLu customer support and talked to a very nice person who totally understood and agreed with my complaints. I wrote a negative review in the App store. I hope that the complaints from blind and sighted users will make an impact, but in the meantime the app sucks. I will wait for a couple of weeks to see if they update the app and improve it, and if not, I will cancel my account. Sent from my iPhone Liz Ulrich and leader Dog hope HTTP://WWW.FACEBOOK.COM/ELIZABETH.ULRICH.1 > On Sep 8, 2017, at 6:31 PM, Candy Lowe <candyrl...@gmail.com> wrote: > > Lisa, you're correct. There was a time when it didn't work too well, > but I did have some workarounds. This time it appears totally > inaccessible as from what I can see. I won't get rid of it today. I > will wait maybe for another update. Let me know if they answer your > email about making it accessible. > Candy > > Sent from my iPhone > >> On Sep 8, 2017, at 4:58 PM, Lisa Belville >> <missktlab1...@frontier.com> >> wrote: >> >> Yes, same here. I guess that's an extra $8.49 I can put toward more >> accessible apps. ,sigh> >> >> I'm going to try to write to them first to at least see if they're >> interested in making it work. If I remember correctly, it started >> working after one of the updates in the 4.X build, but I don't think >> they put any extra voice over access into it. >> >> >> >> >> Lisa Belville >> missktlab1...@frontier.com >> I'm great at multi-tasking. I can waste time, be unproductive, and >> procrastinate all at once. >> ----- Original Message ----- From: "Candy Lowe" >> <candyrl...@gmail.com> >> To: <viphone@googlegroups.com> >> Sent: Friday, September 08, 2017 4:32 PM >> Subject: Re: Latest Hulu Update >> >> >> Lisa, I am so disappointed. I had updated the app but had not looked >> at it. It appears to be totally in accessible. >> instead of having a Watch list you now have my stuff. Anything you >> tap on you can't read any of the results. I am really thinking about >> canceling it. I have had it for at least five years and had no >> problems up until now. >> I hadn't used it for a while because I mainly use it with the new shows. >> Everything was re runs so I just was waiting until the new season. Oh >> well. >> >> Sent from my iPhone >> >>> On Sep 8, 2017, at 12:55 PM, Lisa Belville >>> <missktlab1...@frontier.com> >>> wrote: >>> >>> Hi, all. >>> >>> I'm using an iPhone SE with iOS 10.3.3 and the latest version of >>> Hulu issued Wednesday. This is version 5.6. Since updating this >>> app I can't get past the first screen. It tells me to swipe to get >>> started, and then there are four pages which I can move to, but I >>> can't get any additional info about the app or it's programming. >>> I've been a hulu subscriber for a while, and their recent offerings >>> have been fine as far as accessibility goes. I'm wondering if >>> there's a workaround, such as turning VO off and tapping on >>> something to get past this introductory screen. I can't tell if >>> there's something even on the screen, but I'm assuming there is something >>> but VO can only read that small part of it. >>> >>> TIA for the help/info. >>> >>> Lisa >>> >>> >>> >>> Lisa Belville >>> missktlab1...@frontier.com >>> I'm great at multi-tasking. I can waste time, be unproductive, and >>> procrastinate all at once. >>> -- >>> The following information is important for all members of the V >>> iPhone list. >>> >>> If you have any questions or concerns about the running of this >>> list, or if you feel that a member's post is inappropriate, please >>> contact the owners or moderators directly rather than posting on the list >>> itself. >>> >>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>> mk...@ucla.edu. 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Mark can be reached at: >> mk...@ucla.edu. 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