I thought the product channel requires iOS 11 and later? Probably me but... 

> On 11 Feb 2018, at 11:53, Kay Malmquist <kay.malmqu...@gmail.com> wrote:
> 
> Hi all,
> This morning I was trying to read some barcodes on some food items and I got 
> SeeingAI to recognize the barcodes but it just kept playing the little tune 
> and finally said that it timed out and to try again later.  I tried it on 
> some really easy things like a can of tomato soup and still the same results. 
>  Everything else seems to work okay.  I should tell you that I am still 
> running IOS 10 and wondered if that is the trouble?  It has been working all 
> along .  I haven't used it for a week or so, but even so, I am quite puzzled. 
>  Is there something I need to set up now that I am not aware of?  Any help is 
> appreciated.  Thanks in advance.
>  
>  
> Kay Malmquist
> kay.malmqu...@gmail.com
>  
> Gratitude Advantages 
> "No matter what your temperament is now, gratitude will give you more 
> patience, understanding, compassion, and kindness."
>  
> — Rhonda Byrne
>  
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