Hi,
I don’t use this service, but have you contacted their support team?

Maybe they could assist you.



Sent from Mail for Windows 10

From: Jewel
Sent: Sunday, May 27, 2018 8:23 PM
To: viphone@googlegroups.com
Subject: Be My Eyes

When I opened B M E last night to ask one of its invaluable sighted volunteers 
if I had a picture on my television screen or just a message telling me that 
there was "no signal",  I was asked to sign in and enter my email address and 
password.  I have never been asked to perform any of these functions before, 
and, if it continues, I will have to manage without the wonderful assistance 
that I have received from the service.
I was shown 3 or was it 4 email addresses, one of which has me in a quandry as 
it is with a server that I don't remember ever having done business with and 
which of the 3/4 I, originally, signed up with, I haven't a clue and when I did 
enter the most likely, I was told that it didn't know that address., even 
though it had given it to me as one possible address, and it is a heck of a 
hassle to put in my complicated code.
It is to be hope that this is only temporary! 
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