Good luck with that. I was trying to order a book last night using the Amazon.com app on my IPhone. When I got to the Submit button, tappiing it did nothing. I tried repeatedly for several minutes, then I called the Disability Help Number. The whole experience was completely unsatisfactory.
I understand that the people on the help line are not allowed to make a purchase, and what I couldn't do was to get the Submit button to work -- to make the purchase. I was simply asking for the person on the phone to report the problem with using the app with VoiceOver. HHe could see the item in my cart. He couldn't figure out why I couldn't submit my order. He refused to report the problem because he said he couldn't see what the problem was. The whole encounter was totally frustrating. Then, after I hung up, he called me back to say he had figured out why I couldn't submit my order. It was, he said, because the book was out of stock for the next couple of days. I already knew that, and that was not the issue, since I was simply ordering the book which Amazon would deliver as soon as it came back into stock, on August 25 I believe. After that encounter, I tried one more time. I closed the app. I opened the app, the book was still in my cart, I still couldn't make the submit button work by tapping on it. I closed VoiceOver, then turned it back on, and lo and behold, finally, the Place Order button worked, and my order when through. I found working with the HelpLine person more frustrating than dealing with the problem that had led me to call. Penny On 8/19/18, M. Taylor <[email protected]> wrote: > Hello Regina, > > You can contact Amazon, directly from within the iOS app, itself. > > 1. > From the Navigation Menu, located near the upper right corner of the > display, select Customer Service. > > 2. > Select Contacts Us. > > I'm certain they will be happy to provide a feedback email address. > > Mark > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf > Of regina alvarado > Sent: Sunday, August 19, 2018 12:31 PM > To: [email protected] > Subject: Re: Amazon App Problems > > 😁😤😁 > > Yes, yes. With plenty of perseverance I can use the app. However, if it > stays on the same trajectory, it will not be usable after a few more > updates. I tried to find an email address I could use to express my > displeasure to but could find nothing. This is an app that needs to remain > very accessible! > Reggie and Lex > God said, "I need somebody strong enough to pull sleds and find bombs, yet > gentle enough to love babies and lead the blind. Somebody who will spend all > day on a couch with a resting head and supportive eyes to lift the spirits > of a broken heart." So God made a dog. > > > On Aug 17, 2018, at 4:31 PM, Sandra <[email protected]> wrote: > > Same issues even on a desktop. > > > > > > > Sandra > > "Not everything that is faced can be changed, but nothing can be changed > until it is faced." > (James Baldwin) > -----Original Message----- From: Bobby Druesedow > Sent: Friday, August 17, 2018 12:16 PM > To: [email protected] > Subject: Amazon App Problems > > Hello, > > Has anyone noticed a big difference in finding products using the Amazon app > on the iPhone? I'M not sure when it changed, but it has been within the last > 3 or 4 weeks. In the past, I was able to search for an item, and a long list > of items would come up that I could scroll through by headings. Now, after a > search, it may show 142 results, but I can only get through about 4 items > before I run into a back button. I can't seem to get past the first several > items anymore. Any help would be appreciated. Thanks. > > Sent from my iPhone > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected]. Your list owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- You received this message because you are subscribed to the Google > Groups "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > --- > This email has been checked for viruses by Avast antivirus software. > https://www.avast.com/antivirus > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected]. Your list owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- You received this message because you are subscribed to the Google > Groups "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected]. Your list owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected]. Your list owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
