Hi,

I'm trying to help my teenage daughter with a new problem.

Her iPhone 8 worked fine early this afternoon. She set it aside after locking 
it. When trying to turn it on later, it was dead. No response. She plugged it 
in to a wall charger, and nothing happened; usually, she gets some response at 
this point. She is pretty sure there was good charge on the phone when she 
locked it.

We have tried holding down the power and home buttons for 12 seconds several 
different times, but no joy. The phone didn't charge when attached to the 
charger for several hours.

What would be good next steps?

Thanks in advance for all suggestions. Keith

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