I thought it was going to explode or something. it took an hour to go from a 
small crack to one big enough for a pencil to go into. 

as for a backup I had an encrypted one on my computer, and everything was 
flawless, passwords and everything. I am pretty happy with how it turned out 
even though it took over a week to resolve, oh and they gave me a loner phone 
while mine was being fixed. I have n complaints at all.

On Aug 13, 2019, at 12:52 PM, M. Taylor <[email protected]> wrote:

Alia,

Wow!  That sounds awful.  

I'm so glad you finally got up and running with a new device.

As for me, I had about a 2-second scare when I placed my original SIM card in 
my replacement phone and was told that it could not be activated.  However, 
after about 2 seconds, it did, in fact activate and has been working as 
expected ever since.  

I'll tell you one thing, it is far better to make an encrypted backup of your 
phone via iTunes on a computer, rather than iCloud.  

Before I took my phone into Apple, I made both an iTunes and an iCloud backup.  
I did this in order to see what kind of differences would be the result when 
restored, although I already had a pretty good idea.  

Well, to make a long story even longer, I can tell you that only from my iTunes 
backup was I able to have apps, no longer available from the App Store be 
automatically reinstalled to my device.  

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