Always report to the developer and to Apple.
That is my two cents worth.


Richard

🖖 Live long and prosper


Check out my web site at: www.turner42.com<http://www.turner42.com/>

From: [email protected] <[email protected]> On Behalf Of Julian
Sent: Wednesday, September 25, 2019 9:42 AM
To: [email protected]
Subject: Re: Nearby Explorer crashes in IOS 13.1

Hello all,

A couple of responses here. If we were not supposed to report such issues to 
Apple via Feedback, why do they provide categories to do so? I agree that 
reporting to the developer is just as important which I did do on the list but, 
I don't see the harm in also reporting it to Apple.

I agree with the sentiment that developers have had access to this beta for 
quite some time now and I am both surprised and annoyed to see this happen. 
It's not just developers of blindness apps either, last pass which is a widely 
used main stream app also suffers from the same problem. Shame on these 
developers. That is after all the point of issuing these developer betas early 
in the first place.

Sent from my iPhone


On Sep 25, 2019, at 9:26 AM, Davy Cuppens 
<[email protected]<mailto:[email protected]>> wrote:

haha thats the most ridiculous explanation ever heard let’s pretend I am a 
developer but I have no testing devices, poor developer then.
Davy

From: Richard Turner<mailto:[email protected]>
Sent: Wednesday, September 25, 2019 4:53 PM
To: [email protected]<mailto:[email protected]>
Subject: RE: Nearby Explorer crashes in IOS 13.1

Same happened with MBraille.  The developer said he didn’t have a device he 
could put the beta on.  So, his devices must be only production devices … now 
that the release versions are out there I hope all these developers will get to 
work.



Richard

🖖 Live long and prosper


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From: [email protected]<mailto:[email protected]> 
<[email protected]<mailto:[email protected]>> On Behalf Of 
Sieghard Weitzel
Sent: Wednesday, September 25, 2019 7:21 AM
To: [email protected]<mailto:[email protected]>
Subject: RE: Nearby Explorer crashes in IOS 13.1

I am surprised they didn’t test this, after all, Apple gives developers access 
to upcoming versions many weeks in advance just so they can start to test their 
apps with said version and to implement any changes or fixes.
The same applies to Flicktype, apparently the developer said he was waiting for 
iOS 13 to come out so he had a Stabil platform for testing, but to me that is a 
pretty pure excuse, any developer had access to iOS 13 for over 3 months now.

From: [email protected]<mailto:[email protected]> 
<[email protected]<mailto:[email protected]>> On Behalf Of Dave
Sent: Tuesday, September 24, 2019 1:30 PM
To: [email protected]<mailto:[email protected]>
Subject: Re: Nearby Explorer crashes in IOS 13.1

That’s why, it can be prudent, to wait a while before updating. Especially, if 
you are dependent on an app.

Dave.


From: Julian<mailto:[email protected]>
Sent: Tuesday, September 24, 2019 8:28 PM
To: [email protected]<mailto:[email protected]>
Subject: Re: Nearby Explorer crashes in IOS 13.1

Hi Chris,

As it happens, shortly after I sent a reply to your message, I saw the 
following on the Nearby Explorer list. They are aware of the problem and are 
working on a fix. See below for the actual message that was sent out on the 
Nearby Explorer list:

Today Apple released its newest operating system, iOS 13.1. In testing, APH 
discovered these new updates will cause issues with the paid version of Nearby 
Explorer. We are working on a fix, but at this time one is not imminent.
If you wish to continue using the paid version of Nearby Explorer, we recommend 
you wait to upgrade to iOS 13.1 at this time. If you do choose to download the 
upgrade, you may still use the free version of Nearby Explorer, Nearby Explorer 
Online, which is not affected by the updates.
We will keep you updated as we continue to work for a solution, and apologize 
for any inconvenience this will create.


Sent from my iPhone

On Sep 24, 2019, at 12:24 PM, [email protected]<mailto:[email protected]> 
wrote:

Hi Julian. Reporting something like this to Apple Feedback is not effective. 
I’m actually looking for a developer contact at APH who produces the app. I’ve 
found that generally just reporting an issue as Feedback in the App Store is 
never effective.

Thanks Much,

Chris

From: [email protected]<mailto:[email protected]> 
<[email protected]<mailto:[email protected]>> On Behalf Of Julian
Sent: Tuesday, September 24, 2019 3:17 PM
To: [email protected]<mailto:[email protected]>
Subject: Re: Nearby Explorer crashes in IOS 13.1

Hi,

I've been having the same problems with Nearby Explorer as well as several 
other apps ever since the iOS 13.1 beta cycle started. I have been reporting it 
to Apple over and over again via the Feedback app with every update iOS 13.1 up 
through today and still not fixed.

Sent from my iPhone

On Sep 24, 2019, at 11:37 AM, [email protected]<mailto:[email protected]> 
wrote:

Hello all. I just upgraded my iPhone to IOS 13.1 and can no longer use Nearby 
Explorer. The app just crashes. I uninstalled and re-installed the app twice 
and redownloaded the onboard maps. Is there a person at APH that handles 
support for this app who I can contact? Still using my old iPhone 6S.

Thanks Much,

Chris

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Phone: (614) 559-3856
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