Its probably a question of what is Amazon doing wrong. I assume Audio Description is turned on in your phone settings.
If so, when you start a movie that is supposed to have the description track and it doesn't play, pause the movie and see if there are any buttons that would give you a choice of audio tracks. Some times, for some reason, you have to make sure the English with description is on in the movie, at least with some platforms. I do not have Prime, so I cannot be sure. You may also want to call Amazon accessibility customer service. Richard 🖖 Live long and prosper Check out my web site at: www.turner42.com -----Original Message----- From: [email protected] <[email protected]> On Behalf Of Lisa Belville Sent: Saturday, October 5, 2019 8:06 AM To: V I Phone <[email protected]> Subject: Hearing Descriptive Tracks in Amazon Prime App Hi, all. I'm using an iPhone SE with iOS 12.4.?? I don't want to update at this time, so I'm hoping my issue won't be one that needs an update to solve it. I'm trying to figure out how to get the app for Amazon Prime Video to consistently play the audio described track.?? I've verified that the movies in question have the DVS track, but I cannot seem to get it to play. This is frustrating, because I played a movie yesterday that had DVS and I just double-tapped the Play Now button in the Prime Video App and the movie, including description started playing with no additional input from me. These are movies included with my Prime subscription and not ones I need to rent from Amazon, if that makes a difference. What am I doing wrong? HTH Lisa -- Lisa Belville [email protected] -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/8108fd2f-f45c-286c-f0ec-e8ac73ad162f%40frontier.com. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/MWHPR1701MB190158C92D0309F05AC54BF5B7990%40MWHPR1701MB1901.namprd17.prod.outlook.com.
