Hi,
I'm not Kathy obviously but since I too had the USPS issue I thought I'd chime in.
The procedure I follow is:
Open USPS informed delivery email double tap on scan of your mail piece, on the next screen double tap share, then select Seeing AI which I am assuming is using the photo describing channel that's when the processing tones just loop endlessly. It used to be you could do this without even needing to launch Seeing AI or select a channel manually at all. Now it's just broken.
Robin


-----Original Message----- From: Richard Turner
Sent: Monday, October 7, 2019 9:41 AM
To: [email protected]
Subject: RE: Seeing AI not processing photographs

Kathy,
There was no text from you in the message below. It was just quoting the conversation?


Richard

đź–– Live long and prosper


Check out my web site at: www.turner42.com

-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Kathy Brandt
Sent: Monday, October 7, 2019 6:39 AM
To: [email protected]
Subject: Re: Seeing AI not processing photographs



On Oct 7, 2019, at 9:26 AM, Richard Turner <[email protected]> wrote:

I just processed a photo from my photos on my 5S running iOS 12.4.2 with the latest Seeing AI update and it worked quickly and well.
It was a picture of our fireplace and mantle above.

I did a document scan and shared it both as text and as an image.

Kathy, how did you do the UPS scan? Were you using the Product channel? You said you hadn't tried the document channel...



Richard

đź–– Live long and prosper


Check out my web site at: https://nam04.safelinks.protection.outlook.com/?url=www.turner42.com&amp;data=02%7C01%7C%7C1a18bb0c26fc471bae9808d74b2ba9b5%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637060523206228177&amp;sdata=7OoHvWqzu%2BVkZ4fjvegpT5z2NUUwPFxmascPgqiz2qw%3D&amp;reserved=0

-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Mich Verrier
Sent: Monday, October 7, 2019 6:19 AM
To: [email protected]
Subject: RE: Seeing AI not processing photographs

I also found this when trying to scan a photo with seeing ai today as well the toanes just whent on and on and on and nothing happened. From Mich.

-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Kathy Brandt
Sent: October 7, 2019 9:05 AM
To: [email protected]
Subject: Seeing AI not processing photographs

The situation didn’t improve when I got home, so, it wasn’t the network’s fault. I have written Microsoft. My iPod six GEN and iPhone 5s won’t go beyond iOS 12.4.2. Removing and reinstalling the app didn’t help. Microsoft hasn’t answered. Thankfully the short text feature still works. I haven’t tried documents yet. When trying to recognize one of my photos, it says something like error, analysis failed, and when trying to share is scan from USPS.com, the series of tones just continue, with the message repeating “processing“.

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