Hello Teresa, Do you have any issues with any other audio book playback apps such as Learning Ally or BARD Mobile?
I'm not certain why this might work but, aside from installing a completely fresh copy of the OS on my phone, I would probably try the reset all settings option, electing not to erase all of the data but choosing one of the other sub-options. How are you attempting to listen to the Audible playback? Is the sound coming through the internal speaker?, Apple AirPods? A wired headset? etc.? I keep thinking this may have something to do with some kind of display driver or something that needs to be reset back to the default. The truth is that iOS was not designed for the end user to be able to look under the proverbial hood, as it were. As I said, if all else fails, try using the reset all settings, first. If that does not work and you have reached the end of your proverbial rope, you can always completely reset the phone. Doing this will erase all of your data but it would be one way to start from as clean of an install short of using a computer to refresh the device. I hate the idea of you spending so much time on this problem as I know how truly frustrating it can be when something crucial to your enjoyment does not function as expected. I would suggest that you take the phone to an Apple store but the first thing they will do is have you back up the phone, to iCloud or a computer and then they will wipe all of the data as I have suggested above. Mark -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Teresa Christian Sent: Thursday, November 14, 2019 8:46 PM To: [email protected] Subject: Re: problem with Audible app crashing It is strange. I've called them twice. When I called this morning they just said there was nothing else they could do since I'd already downloaded IOS13.2.2 and reinstalled the app. Ok, now I have something else I can ask them to do. A dianogistic on my phone. Cool, Thank you! You are always so helpful, I really appreciate it!! Teresa☺ On 11/14/19, Richard Turner <[email protected]> wrote: > Yes, when you downloaded it again, it would have been the current version. > Maybe its time to call Apple Accessibility and get them to run a > diagnostic on your phone. > This is so strange. > > > > > Richard > "Reality is the leading cause of stress for those who are in touch > with it." > -- from The Search for Signs of Intelligent Life in the Universe, by > Jane Wagner > > > On Nov 14, 2019, at 8:36 PM, Teresa Christian > <[email protected]> > wrote: > > I love the trailer on your email! > I have rebooted the phone numerus times. > I have IOS 13.2.2 > I keep the app switcher clear all of the time. I'm probably obsessive > about it. > I deleted the app from both my home page then checked if it was in > settings and it was not. Then redownloaded it. > I deleted it from within settings including all the data and info > related to it. > I reinstalled it again. > I have gone through this process several times. > I had a thought and that is when I redownload the app, wouldn't it > automatically download the latest version of the app? > > > > On 11/14/19, Richard Turner <[email protected]> wrote: > Have you updated the app? > That issue was short lived with one update a week or more ago Also, > have you emptied the app switcher and rebooted your phone? > like:rebooted your phone? > like > > > > Richard > "Reality is the leading cause of stress for those who are in touch > with it." > -- from The Search for Signs of Intelligent Life in the Universe, by > Jane Wagner > > > On Nov 14, 2019, at 12:00 PM, Teresa Christian > <[email protected]> > wrote: > > Hi all, > When I open my Audible app, it closes in 2 seconds and it does this > consistantly. > Has anyone else been having this problem? > I first called apple, they said it is a 3rd party app so call them. > I spent an hour on the phone yesterday with Audible. They had me do > what I'd already done myself several times which was reboot my phone > and reinstall the Audible app. > That didn't work so they told me to call Apple back again. > I did this morning and they said they would just have me do what I > already did myself and did with the Audible folks. > I do have IOS13.2.2 so that is updated. > The lady at Audible said she has the exact same set up I do. > iPhone 7, IOS 13.2.2 and uses the Audible app and she is not having > this problem. > Any ideas to try next? > Thanks, Teresa☺ > > -- > "Where focus goes, energy flows." > Bob Proctor > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, > or if you feel that a member's post is inappropriate, please contact > the owners or moderators directly rather than posting on the list > itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected]. 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Your list owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at: > https://eur04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.m > ail-archive.com%2Fviphone%40googlegroups.com%2F&data=02%7C01%7C%7C > 741088d6223641d50ca608d769856911%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C > 1%7C0%7C637093894020350120&sdata=fUkldrvCUD2n4rSm23ah%2FSxLee3wDkf > vDPT7UHmZOdo%3D&reserved=0 > --- > You received this message because you are subscribed to the Google > Groups "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send > an email to [email protected]. > To view this discussion on the web visit > https://eur04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgroups.google.com%2Fd%2Fmsgid%2Fviphone%2FCAHxUgr_0KdLmWiVyEWBJpe%253DG6WdT5j9d_TYZL1c20WxK30G%253D8A%2540mail.gmail.com&data=02%7C01%7C%7C741088d6223641d50ca608d769856911%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637093894020350120&sdata=HL4NMoYgvYXPrCInBWGpep9JEasn3YHr5NS%2BLNtDSBk%3D&reserved=0. > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, > or if you feel that a member's post is inappropriate, please contact > the owners or moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. 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Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/CAHxUgr9fVDe9z%3DwvUmGOeZ9mjUe5zwv-A81cSWQmNn4%3D3hRkQg%40mail.gmail.com. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/000f01d59b7a%24b118b700%24134a2500%24%40edu.
