I am having the same problem on an iPhone 7 running ios 13.3.

Does everyone think it necessary to do a complete restore?

Thank you!
Charles

On 1/13/20, Agent086b <agent0...@internode.on.net> wrote:
> Hi all,
> my wife’s 7+ is not behaving correctly. We have the phone set to lock after
> 3 minutes. However often it will not lock at all. If my wife doesn’t notice
> it is not locked it will run down the battery.
> I would like to reset the phone and do a restore. Should I restore from
> iCloud or an iTunes backup from my Mac?
> Thanks as always for any advice.
> Max.
>
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