Call Apple accessibility support (877) 204-3930 they can help with the reset 
and restore.
Brian K. Lingard


From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf of Agent
Sent: Monday, January 13, 2020 5:47 PM
To: VIPhone <viphone@googlegroups.com>
Subject: Re-setting an iPhone

Hi all,
my wife’s 7+ is not behaving correctly. We have the phone set to lock after 3 
minutes. However often it will not lock at all. If my wife doesn’t notice it is 
not locked it will run down the battery.
I would like to reset the phone and do a restore. Should I restore from iCloud 
or an iTunes backup from my Mac?
Thanks, as always for any advice.
Max.


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