Hi Raul, Unfortunately I don't have a complete answer, but I have also had the sync services error happening sometimes when I connect and other times not. It started with ITunes 10.7 for me, but I have found google results Apple Forum discussions that say this goes way back to about the beginning of time as far as the IPhone and ITunes goes. I read some posts that some people had some luck with repairing ITunes and others deleted or renamed the Sync Services folder and let ITunes recreate it in the account upon launch. In Windows 7 it is under \users\user name\AppData\... and then Apple Computers . I'm sorry, I don't think I have the exact path right, but it is easy to find browsing around there. You have to type in \users\user name\AppData though in the run box where user name is the user name of the account on the machine because if you stop short of typing the \AppData part you won't ever get it to show what you need to browse to. That may or may not be true for you.
Jim On 10/15/12, Raul A. Gallegos <[email protected]> wrote: > Hi all. I've done the extensive Google search, forum reading, and Apple > Support web site reading and I'm still stumped. Here goes. > > I have an iPhone 4S iOS 5.1.1. My wife this weekend purchased an iPhone > 4S iOS 6.0. We use one desktop computer with Windows 7 on it. I have a > user account and she has a user account. When I am in my own user > account I can connect my iPhone and her iPhone to the computer, open > iTunes and sync. Although I haven't done the syncing with her phone, I > know it works because the phone is seen just fine and I can make changes > to it, ETC. Now read on for the weirdness. > > If I go into her Windows account, open iTunes and connect her phone in, > it takes a very long time for iTunes to recognize the phone. When it > does eventually, I get an error that the sync services from the provider > or the server were unable to load and to try again later. I disconnect > her phone and sometimes even have to kill all the iTunes processes. I do > the same on her account with my iPhone and get the same results. Now, > because I know that I can sync my phone on my account, and her phone is > seen by iTunes in my account, and because I know that under her account, > none of the 2 phones is seen and we get the sync services error, this > tells me it's something specific with her account which is preventing > iTunes from doing what it needs to do. > > As far as Windows is concerned, the phones are seen just fine because we > get the option to open the folder and see the pictures in them just like > with all iPhones. This is in her account as well as mine. As I mentioned > before, I've read all the forums I can think of, reinstalled iTunes, and > even removed her account completely, and recreated it and even made it > an admin account and still, the same error happens. > > So, that's why I'm writing here. I would like to see if anyone's come > across this and what, if any solution was found. Since she has her own > Apple ID and I have my own, I didn't want to start using my account to > sync her phone onto, but I will find a way to do that if I have to at > least for the backups. Plus, she wants to put music on her phone, and I > don't blame her. It's not my fault she doesn't appreciate Songza, > Pandora, and AudioGalaxy <grin>. > > When we are in her account and connect her phone, visually it shows the > phone in devices, but the progress bar is moving constantly, showing > it's doing what it needs to do to see the phone. Using Window-Eyes I > cannot gain focus to her phone in the devices because it's not yet > available. This is how I can tell that iTunes does see her phone, but > some driver, or service isn't doing what it needs to in order for the > phone to be accessible from the devices tab. > > So, I'm fresh out of ideas. I even suggested to her to just install > iTunes on her netbook and let's try it from there, but we wanted to not > do that since iTunes will run painfully slow on her netbook, and besides > that, my 500 thousand or more songs are on the main computer, not her > netbook, and as I mentioned before, she wants music from there. > > Ideas, thoughts? I'm up to trying something new. I haven't yet called > Apple because I know they will ask me to try these things first anyway, > and I didn't want to waste their time. > > -- > Raul A. Gallegos > I accidentally locked my coat hanger in my car today. Luckily for me- > I had my keys. > Home Page: http://raulgallegos.com > Twitter: https://twitter.com/rau47 > Facebook: http://facebook.com/rau47 > > -- > You received this message because you are subscribed to the "VIPhone" Google > Group. > To search the VIPhone public archive, visit > http://www.mail-archive.com/[email protected]/. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/viphone?hl=en. > > > -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/[email protected]/. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/viphone?hl=en.
