JustWonderin:
Which iteration of Apple's iOS is ON Your (Beloved) 8+?
At 05:00 PM 9/19/2020, you wrote:
Hello Cristobal,
I have not yet updated my beloved 8 Plus to iOS
14 and do not plan on doing so anytime soon.
However, I have updated my iPad to iPad OS 14
and am not experiencing any of the focus issues, reported on the list.
Question: Does disabling Scene Description mode
resolve the VoiceOver focus problem?
I ask because doing so on my iPad made VoiceOver perform as expected.
Mark
From: [email protected]
[mailto:[email protected]] On Behalf Of Cristóbal Muñoz
Sent: Saturday, September 19, 2020 4:35 PM
To: [email protected]
Subject: RE: Caution against following advice to
reset settings when reporting iOS 14 issues to Apple Accessibility
That… sucks.
The VO jumpiness and getting stuck is something
I too have reported to Apple Accessibility. I
believe others are experiencing it too. It’s
actually a major pain and feels like a major bug.
I get it when trying to share something via the
share sheet, When trying to fill in log in
credentials with 1Password and randomly here and
there throughout iOS. It also seems to be
present in SeeingAI. Pretty much breaking that functionality.
In my case, I reported it via email and the
accessibility team asked me to provide a screen
recording of the issue as well as a system log
during the time I did the screen recording which I did.
There are some other bugs I’m dealing with in
regards to text editing and VO being over chatty
now (saying toolbar on the toolbar now), but
this jumpiness and getting stuck on buttons/edit fields etc. really is a pain.
Good
luck and hopefully you can find some sort of
resolution instead of having to wait for an open Apple store.
Cristóbal
From: [email protected]
<[email protected]> On Behalf Of Alan Lemly
Sent: Saturday, September 19, 2020 4:27 PM
To: 'VIPhone Email List' <[email protected]>
Subject: Caution against following advice to
reset settings when reporting iOS 14 issues to Apple Accessibility
Hello List,
I want to caution others from avoiding the
problem I'm experiencing after calling Apple
Accessibility to report an issue I was having
with iOS 14. I was checking out the setting
under my name/Apple ID and when I opened Media
and purchases, I noticed that when swiping
through the various controls to check out the
screen that focus kept jumping back to the Apple
ID control in the upper left of the screen. This
was some major jumping and occurred on several
controls on that screen. Trying to be a good
citizen, I called Apple Accessibility to report
the issue. I spoke with someone named Willard
who was nice enough but who suggested I reset
all my settings to factory defaults. I argued
with him that I had a lot of custom settings and
wasn't comfortable doing that but he said it was
the first suggestion they gave after getting
contacted about problems following an iOS
upgrade. Against my better judgment, I reset all
my settings. Here are some of the things that
were reset that will prevent me from ever doing that again:
1. All my Apple cash credit cards were removed.
2. My Touch ID was reset.
3. The accessibility setting for Voiceover with the home button was reset.
4. All my custom keyboards were removed.
5. My keyboard settings were changed from Touch typing to standard typing.
6. My default ringtone was reset.
7. The background color of my home screen was
reset from a sea green to something that appears
to be sort of a red orange color.
8. Other custom settings I had made were reset that I can't recall.
I was able to puzzle out and reset most of the
settings but could never figure out how to reset
the background color of my home screen. I looked
under display and screen settings and under
Wallpaper but found nothing. I then decided to
restore my encrypted backup I made with iTunes
before upgrading to iOS 14. That took over an
hour and now all my phone does is that the Apple
logo appears on a black screen as it used to
when doing a hard reset but it appears for a few
seconds and then disappears and then reappears
again. The phone which is an SE 2020 will not
restart and is no longer recognized when I plug
it to the lightning cable and open iTunes.
So the moral of this story is if you have an iOS
14 issue to report to Apple Accessibility, don't
let them convince you to reset your settings.
I've never had a problem with restoration of an
iTunes encrypted backup before but I guess my
phone is out of commission until I get to an Apple Store.
I did upgrade iTunes to its latest version
before backing up before upgrading to iOS 14. If
anyone has any recommendations to try, I'd truly
welcome them because I need my phone before I'll
be able to get to an Apple Store.
Alan Lemly
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