Mark, Thanks for the DFU article. I'll be trying that in a bit if the other recovery option with iTunes doesn't work. I saw the post with the DFU explanation and can follow it just fine without any additional formatting.
Alan -----Original Message----- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of M. Taylor Sent: Saturday, September 19, 2020 6:44 PM To: viphone@googlegroups.com Subject: RE: Caution against following advice to reset settings when reporting iOS 14 issues to Apple Accessibility Hello Alan, I am so very sorry for what you have encountered. It sounds like a nightmare. I think the solution to your problem is to put your phone into DFU mode. I am going to paste in an article that I just found, below. I will also post the article to the list in a separate thread for future reference. In order to save time and get the article to you as quickly as possible, I will not format the document in this paste; however I will format the document in its separate thread. Good luck, my friend, and let us know how it goes. Mark How To Put An iPhone In DFU Mode, The Apple Way How To Put An iPhone In DFU Mode, The Apple Way By David Payette: February 20, 2019 DFU stands for Device Firmware Update, and it s the deepest type of restore you can do on an iPhone. An Apple lead genius taught me how to put iPhones into DFU mode, and as an Apple tech, I ve done it hundreds of times. Surprisingly, I ve never seen another article explain how to enter DFU mode the way I was trained. A lot of the information out there is just plain wrong. In this article, I ll explain what DFU mode is, how firmware works on your iPhone, and show you step-by-step how to DFU restore your iPhone. If you d rather watch than read (actually, both can be helpful), skip down to our new YouTube video about DFU mode and how to DFU restore an iPhone. What You Need To Know Before We Begin The Home Button is the circular button below your iPhone s display. The Sleep / Wake Button is Apple s name for the power button. You ll need a timer to count to 8 seconds (or you can do it in your head). If you can, back up your iPhone to iCloud, iTunes, or Finder before put your iPhone in DFU mode. NEW: Macs running macOS Catalina 10.15 or newer use Finder to DFU restore iPhones. How To Put An iPhone In DFU Mode 1. Plug your iPhone into your computer and open iTunes if you have a Mac running macOS Mojave 10.14 or a PC. Open Finder if you have a Mac running macOS Catalina 10.15 or newer. It doesn t matter if your iPhone is on or off. 2. Press and hold the Sleep / Wake Button and Home Button (iPhone 6s and below) or the volume down button (iPhone 7) together for 8 seconds. 3. After 8 seconds, release the Sleep / Wake Button but continue to hold the Home Button (iPhone 6s and below) or the volume down button (iPhone 7) until your iPhone appears in iTunes or Finder. 4. Let go of the Home Button or volume down button. Your iPhone s display will be completely black if you ve successfully entered DFU mode. If it s not, try again from the beginning. 5. Restore your iPhone using iTunes or Finder. How To Put An iPhone 8, 8 Plus, Or X In DFU Mode A lot of other websites give false, misleading, or overcomplicated steps when telling you how to DFU restore your iPhone 8, 8 Plus, or X. They ll tell you to turn off your iPhone first, which is completely unnecessary. Your iPhone does not have to be off before you put it in DFU Mode. If you like our videos, watch our new YouTube video about how to DFU restore your iPhone X, 8, or 8 Plus. If you prefer to read the steps, the process is actually a lot easier than they make it out to be! The process starts off just like a hard reset. 1. To DFU restore your iPhone X, 8, or 8 Plus, quickly press and release the volume up button, then quickly press and release the volume down button, and then press and hold the side button until the screen goes black. 2. As soon as the screen turns black, press and hold the volume down button while continuing to hold the side button. 3. After 5 seconds, release the side button but continue to hold the volume down button until your iPhone shows up in iTunes or Finder. 4. As soon as it appears in iTunes or Finder, release the volume button. Ta-da! Your iPhone is in DFU mode. Note: If the Apple logo is appearing on the screen, you held down the volume down button for too long. Start the process over from the beginning and try again. How To Put An iPhone XS, XS Max, Or XR In DFU Mode The steps for putting an iPhone XS, XS Max, XR in DFU mode are exactly the same as the steps for the iPhone 8, 8 Plus, and X. Check out our YouTube video about putting an iPhone XS, XS Max, or XR in DFU mode if you re more of a visual learner! We use my iPhone XS to walk you through every step of the process. How To Put An iPhone 11, 11 Pro, Or 11 Pro Max In DFU Mode You can put an iPhone 11, 11 Pro, and 11 Pro Max in DFU mode by following the same steps as you would for an iPhone 8 or newer. Check out our YouTube video if you need help working through the process. If You d Rather Watch Than Read Check out our new YouTube tutorial on how to put an iPhone into DFU mode and how to perform a DFU restore if you d like to see it in action. A Word Of Warning When you DFU restore your iPhone, your computer erases and reloads every bit of code that controls the software and hardware on your iPhone. There s the potential for something to go wrong. If your iPhone is damaged in any way, and especially if it s water-damaged, a DFU restore may break your iPhone. I ve worked with customers who tried to restore their iPhones to fix a minor problem, but water had damaged another component that prevented the restore from completing. A useable iPhone with minor problems can become completely unusable if a DFU restore fails because of water-damage. What s Firmware? What Does It Do? Firmware is the programming that controls the hardware of your device. Software changes all the time (you install apps and download new email), hardware never changes (hopefully, you don t open your iPhone and rearrange its components), and firmware almost never changes unless it has to. What Other Electronic Devices Have Firmware? All of them! Think about it: Your washing machine, dryer, TV remote, and microwave all use firmware to control buttons, timers, and other basic functions. You can t change what the Popcorn setting does on your microwave, so it s not software it s firmware. DFU Restores: All Day, Every Day. Apple employees restore a lot of iPhones. Given the option, I d always choose a DFU restore over a regular or recovery mode restore. This isn t official Apple policy and some techs would say it s overkill, but if an iPhone has a problem that can be resolved with a restore, a DFU restore stands the best chance of fixing it. Thanks for reading and I hope this article clarifies some of the misinformation on the internet about how to enter DFU mode and why you d want to use it. I encourage you to embrace your inner geekiness. You should be proud! Now you can tell your friends (and kids), Yeah, I know how to DFU restore my iPhone. Thanks for reading and all the best, David P. From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Alan Lemly Sent: Saturday, September 19, 2020 4:27 PM To: 'VIPhone Email List' Subject: Caution against following advice to reset settings when reporting iOS 14 issues to Apple Accessibility Hello List, I want to caution others from avoiding the problem I'm experiencing after calling Apple Accessibility to report an issue I was having with iOS 14. I was checking out the setting under my name/Apple ID and when I opened Media and purchases, I noticed that when swiping through the various controls to check out the screen that focus kept jumping back to the Apple ID control in the upper left of the screen. This was some major jumping and occurred on several controls on that screen. Trying to be a good citizen, I called Apple Accessibility to report the issue. I spoke with someone named Willard who was nice enough but who suggested I reset all my settings to factory defaults. I argued with him that I had a lot of custom settings and wasn't comfortable doing that but he said it was the first suggestion they gave after getting contacted about problems following an iOS upgrade. Against my better judgment, I reset all my settings. Here are some of the things that were reset that will prevent me from ever doing that again: 1. All my Apple cash credit cards were removed. 2. My Touch ID was reset. 3. The accessibility setting for Voiceover with the home button was reset. 4. All my custom keyboards were removed. 5. My keyboard settings were changed from Touch typing to standard typing. 6. My default ringtone was reset. 7. The background color of my home screen was reset from a sea green to something that appears to be sort of a red orange color. 8. Other custom settings I had made were reset that I can't recall. I was able to puzzle out and reset most of the settings but could never figure out how to reset the background color of my home screen. I looked under display and screen settings and under Wallpaper but found nothing. I then decided to restore my encrypted backup I made with iTunes before upgrading to iOS 14. That took over an hour and now all my phone does is that the Apple logo appears on a black screen as it used to when doing a hard reset but it appears for a few seconds and then disappears and then reappears again. The phone which is an SE 2020 will not restart and is no longer recognized when I plug it to the lightning cable and open iTunes. So the moral of this story is if you have an iOS 14 issue to report to Apple Accessibility, don't let them convince you to reset your settings. I've never had a problem with restoration of an iTunes encrypted backup before but I guess my phone is out of commission until I get to an Apple Store. I did upgrade iTunes to its latest version before backing up before upgrading to iOS 14. If anyone has any recommendations to try, I'd truly welcome them because I need my phone before I'll be able to get to an Apple Store. Alan Lemly -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/005801d68edc%24561b7e40%2402527ac0%24%40gmail.com. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/000301d68ede%24ce4c0220%246ae40660%24%40edu. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/002b01d68eed%244cd9e4f0%24e68daed0%24%40gmail.com.
